Set your business rules as you want with Tattle and accelerate service processes, reduce response time, increase agent productivity, and optimize team performance.
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Highlights
Auto Assignment
Better Monitoring
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Auto Assignment
Auto Assignment
Tattle enables auto-assignment of tickets to agents based on the round-robin method, skill-based delegation, and load-balancing mechanism. So, always stay assured that every Tattle is being taken care of and by the right resource automatically.
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Better Monitoring
Better Monitoring
Monitor if all the incoming tickets are matching up with predefined criteria and supervise closely. You can also reassign and reroute a tattle applying business rules.
