Business Rules

Set Yours As You Like.

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Set your business rules as you want with Tattle and accelerate service processes, reduce response time, increase agent productivity, and optimize team performance.

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Highlights

  • Auto Assignment
  • Better Monitoring

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Auto Assignment

Auto Assignment

Tattle enables auto-assignment of tickets to agents based on the round-robin method, skill-based delegation, and load-balancing mechanism. So, always stay assured that every Tattle is being taken care of and by the right resource automatically.

try multiple languages for your Muvi powered web and mobile apps

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export and import language strings in Muvi

Better Monitoring

Better Monitoring

Monitor if all the incoming tickets are matching up with predefined criteria and supervise closely. You can also reassign and reroute a tattle applying business rules.

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