Refunds for End-users

Initiate and process refunds for end-users from the CMS

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Sometimes your audience may want to cancel their subscription and request a refund. In such cases, you have to revoke the user’s access to your video streaming platform and process a refund for the user.

With Muvi, you can initiate a refund directly from your CMS without having to go through a complex refund process in payment gateways.

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Highlights

  • Initiate Refunds in a Click
  • Process Partial or Full Refunds
  • Integrated Reports
  • Notify End-users on Refunds
  • Supports Multiple Payment Gateways

Initiate Refunds in a Click

Initiate Refunds in a Click

 

If you receive a refund request from your customer, you can initiate the refund directly from your CMS within a click. All you need to do is find the customer in the CMS and click Refund. Also, while initiating the refund, you can either revoke the user’s access to your platform or choose to only issue a refund without revoking the access.

Refunds for End Users

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Process Partial or Full Refunds

Process Partial or Full Refunds

Process Partial or Full Refunds

 

With Muvi, you can initiate a partial or full refund for a user’s request. For partial refunds, you can enter your desired partial refund amount, which should be less than the order amount. After choosing the refund amount, your request will be sent to the payment gateway.

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Integrated Reports

Integrated Reports

 
As you can initiate a refund from your CMS, you don’t have to worry about your revenue reports. You are no longer required to gushing out to different reports and calculate your net revenue with refunds. With Muvi, you can access your up-to-date revenue report from your CMS.

 

Integrated Reports

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Notify End-users on Refunds

Notify End-users on Refunds

Notify End-users on Refunds

 
Your job is done after clicking the refund button while Muvi takes care of everything from sending the refund request to payment gateways to notifying your end-users on refund status. After initiating a refund from the CMS, an email will be sent to the end-user stating that the refund has been processed.

 

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Supports Multiple Payment Gateways

Supports Multiple Payment Gateways

 
Muvi supports refunds for multiple gateways such as Stripe and Paypal. No matter what type of payment method is chosen by the end-user, the refund will be processed on the same payment used for the subscription. However, the refund will be processed at different times based on the payment gateways.

 

Multiple Payment Gateways

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Initiate Refunds from CMS | Keep Track of Revenue | Notify on Refunds
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