Migrating Payment Gateway

 

 

Introduction

As per your requirement you can change your Payment Gateway. There are 2 types of Payment Gateway migration process. Either you can integrate a new payment gateway so that all your new subscribers will use this payment gateway or you can migrate the existing subscribes to a new payment gateway.

In the latter case, we will need to export existing subscribers’ credentials (User ID & Password) and credit card information to the new payment gateway. This is a complex process, as you need to find out whether any of the payment gateways (Existing and New) allow such migration. If any of the payment gateways deny such migration, then it is not possible to migrate your existing subscribers to new gateway. In that case, you need to follow the first method (i.e. Using new payment gateway for new subscribers)

 

Basic Requirements for Payment Gateway Migration

First, you need to add a support ticket to change your Payment Gateway. After getting your request, we will change the Payment Gateway manually. For Payment Gateway migration, we will need your Merchant account credentials for the corresponding payment gateway. Sometimes, you also need to provide us your credit card information that is associated with the payment gateway. For hassle free migration process, we recommend you to disable all your subscription plans at the time of migration.

 

Illustration of Stripe Payment Gateway Migration Process

1.Same Merchant account but different vendor (Uscreen to Muvi)

  • Here merchant account will be same in a payment gateway but having different vendor
  • We need to cancel all the auto subscription plans at gateway end if any. Then export the customers’ list from the gateway and manually put all the users’ information and subscription plans in our system.
  • The users’ password will be reset and you need to inform about the new password to your users

 

2.Same payment gateway but different Merchant account (From Stripe to Stripe)

  • Here payment gateway is same but the merchant account is different
  • Stripe can do one-time copies of customer data across accounts, so that you don’t have to ask your users to re-enter their credit card details when they are migrating to a new account. But Charges, invoices, plans, subscriptions, coupons, events, and logs do not get copied over. Only the raw customer objects like email, customer reference id, card reference id get copied over there. Once this process is finished by you, we can follow above point #1
  • Reference Url: https://support.stripe.com/questions/how-can-i-migrate-to-a-new-stripe-account

 

3.One gateway to another gateway (From Stripe to Braintree)

  • Here the payment gateway is completely different
  • You must request Braintree for migration from Stripe and provide them all the users’ information from Stripe. Braintree will migrate the users and will provide a log file.
  • Once we will get the log file, we will map all the users with our system and all users’ password will be reset and you need to inform your users about the new password

 

Note: While migrating from one gateway to another, the standard process may vary from gateway to gateway. 

 

Related Help Topics

SSO (Single Sign On) Integration
Enabling Recommendation Engine (Alie)
Adding CyberSource Payment Gateway
Setting Up Monetization Priority
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Creating & Testing PayPal Sandbox Account
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Adding PayU Payment Gateway
Concurrent Users
Customizing Invoice
Adding Corvus Pay Payment Gateway
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Adding CC Avenue Payment Gateway
Changing Muvi Subscription
Upgrade/Downgrade Muvi Dedicated Server
Adding stripe Payment Gateway
Adding sisp Payment Gateway
Adding SBW Payment Gateway
Adding PayPal Payment Gateway
Adding PAYGATE Payment Gateway
Adding IP Payments Payment Gateway
Adding instafeez Payment Gateway
Adding First Data Payment Gateway
Adding Braintree Payment Gateway
Adding Authorize.Net Payment Gateway
Adding adyen Payment Gateway
Pause Billing
Country & Currency Support in Payment Gateway
Security Against VPN Usage
Custom Development Using Muvi
Managing Custom User Profile
Setting Up Daily Watch Duration Limit
Managing User Login Restrictions
Muvi Credits
Add/Manage Policy Rules
Adding Support Ticket - Muvi Partners
Adding Invoice Logo
Purchasing Muvi Subscription
Muvi Bandwidth Usage Price
Create and Manage Vouchers
Managing Account Info
Managing Administrators
Freezing Account Billing
Setting-up Multiple Merchant Account IDs in Different Currencies (Braintree)
Activating PayPal IPN
Create & Manage PPV Bundles
Canceling Your Muvi Subscription
Adding Support Tickets
Managing Multiple Currencies
Muvi DevHours
Managing Pre-Order
End User Support
How to Disable Login & Register on Home Page
Adding Free User
Managing Subscription Plans
Managing Content Partner
Create & Manage Coupons
Adding/Removing Free Content
Managing Pay-Per-View (PPV)
Ad Server Integration for Advertisement (AVOD)
Adding Payment Gateway

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