Archives

Transparency in Project Management 25 August 2021

  Can you imagine watching a football match without any scores or time being shown to you? And just at the end of the game, a referee comes and tells everyone that one team has won. How? Because someone in the team played very well. Who? Nobody knows. Will that person be credited enough for …

3 Industries That Must Adopt Workflow Management Tool 22 July 2021

  A tool that can manage the internal request of an organization is no longer a need but a necessity. As a company grows, it gets harder to manage the day-to-day tasks, and sometimes people can also miss the deadlines. Of course, organizations can hire a workforce to look after this, but that would mean …

5 Ways to Make Workflow Management Easier 20 July 2021

  Are you one of those people who are tired of keeping track of the progress of your juniors in an excel sheet? We totally understand that maintaining a tab of even what two people are doing can be a hectic process. What you need is to streamline your work process and the flow of …

How to Manage Workflow for B2B SaaS Company 25 June 2021

  The B2B SaaS industry is growing quite rapidly. With the rising number of B2B SaaS companies, the competition to remain in the positions is getting even more prominent. As stated in the latest report by Statista, the global SaaS industry is projected to reach US$ 145 Billion by 2022. This not only represents the …

Muvi Introduces Custom Attributes and Boards Feature for its Customer Support & Ticketing System Tattle 17 June 2021

  Which features make a customer support & ticketing system unique? Well, its flexibility to get adopted in diverse industries is definitely one of them! And with Muvi’s latest custom attributes & boards feature launch, Tattle takes another step forward to accommodate your business requirements. Do you know what’s the main problem with most of …

How to Build a Better Customer Support Workflow? 15 June 2021

  Customer support workflow- it sounds simpler than it actually is! And trust me, it is quite lengthy starting from accepting customer queries to resolving them.  So, what does a customer support workflow include? Acknowledging customer support requests, segregating them on the basis of SLAs or priorities, routing them to the respective teams such as …

Advantages of Help Desk Management Platform 09 June 2021

  In this era of cut-throat competition, every business strives for customer satisfaction. Quick and quality customer support and round-the-clock assistance are what make your customers feel valued. Be it complaints, queries, or, any other support requests, your customers want those resolved on time. And it often gets hectic to fulfil their requirements in a …

Top Security Tips for Entrepreneurs with Customer Support Teams 01 June 2021

  There are over 500 Million entrepreneurs all over the world and the number is rising steadily. Customer security is of utmost importance to most enterprises operating in diverse domains, be it B2B SaaS, telecom, BFSI, or, OTT (Over-the-Top). Nowadays, most of the entrepreneurs have customer support teams for their businesses. There were more than …

Benefits of Customer Support in Online Business 28 May 2021

  Online businesses are flourishing on the rising demand. With the increase in the number of online stores, grabbing the attention of customers is becoming more difficult. Quality customer service is one of the crucial factors responsible for improving your customer satisfaction and retention rate. Most of the leading online businesses in diverse sectors such …

Role of a SaaS Support and Ticketing System 26 May 2021

  With the growing number of SaaS businesses, demand for SaaS support and ticketing systems is rising steadily. No matter what the size is, all SaaS businesses need a robust support and ticketing system for its customers. A SaaS support and ticketing system collects, tracks, and streamlines customer support requests through various channels such as …