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American Customer Satisfaction Index - Latest updates on American Customer Satisfaction Index

Video Streaming Services Rise to First Place in Customer Satisfaction Survey

In a recent consumer satisfaction survey, video streaming services overtake the PayTV subscriptions, with Netflix leading the top position with highest engagements. As per the reports, video streaming scored 76 out of 100 while PayTV averaged a 62. Among the video streaming services, Netflix achieved the highest score with 79, followed by Sony PlayStation Vue …

Is it time to switch to video streaming completely for your business?

  Mediocre quality, infuriating customer service, high prices: If you’re stuck with the cable like most others, you hate your cable and internet company (some more so than others) — and that’s only getting worse now. The American Customer Satisfaction Index in 2013 found out top cable networks as companies with highest customer dissatisfaction. The …

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