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Muvi Introduces Custom Attributes and Boards Feature for its Customer Support & Ticketing System Tattle 17 June 2021

  Which features make a customer support & ticketing system unique? Well, its flexibility to get adopted in diverse industries is definitely one of them! And with Muvi’s latest custom attributes & boards feature launch, Tattle takes another step forward to accommodate your business requirements. Do you know what’s the main problem with most of …

Advantages of Help Desk Management Platform 09 June 2021

  In this era of cut-throat competition, every business strives for customer satisfaction. Quick and quality customer support and round-the-clock assistance are what make your customers feel valued. Be it complaints, queries, or, any other support requests, your customers want those resolved on time. And it often gets hectic to fulfil their requirements in a …

Top Security Tips for Entrepreneurs with Customer Support Teams 01 June 2021

  There are over 500 Million entrepreneurs all over the world and the number is rising steadily. Customer security is of utmost importance to most enterprises operating in diverse domains, be it B2B SaaS, telecom, BFSI, or, OTT (Over-the-Top). Nowadays, most of the entrepreneurs have customer support teams for their businesses. There were more than …

Benefits of Customer Support in Online Business 28 May 2021

  Online businesses are flourishing on the rising demand. With the increase in the number of online stores, grabbing the attention of customers is becoming more difficult. Quality customer service is one of the crucial factors responsible for improving your customer satisfaction and retention rate. Most of the leading online businesses in diverse sectors such …

How to choose the best customer helpdesk software 08 February 2021

If content is king, then a customer is the custodian. An unresolved customer query can have a significant business impact on both sides. When a business relies on email support or social media support like Twitter and Facebook, there are possibilities that some information could slip through the cracks or some might get lost in …

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