Customer Support - Latest updates on Customer Support
3 Industries That Must Adopt Workflow Management Tool 22 July 2021
A tool that can manage the internal request of an organization is no longer a need but a necessity. As a company grows, it gets harder to manage the day-to-day tasks, and sometimes people can also miss the deadlines. Of course, organizations can hire a workforce to look after this, but that would mean spending …
5 Ways to Make Workflow Management Easier 20 July 2021
Are you one of those people who are tired of keeping track of the progress of your juniors in an excel sheet? We totally understand that maintaining a tab of even what two people are doing can be a hectic process. What you need is to streamline your work process and the flow of …
Advantages of Help Desk Management Platform 09 June 2021
In this era of cut-throat competition, every business strives for customer satisfaction. Quick and quality customer support and round-the-clock assistance are what make your customers feel valued. Be it complaints, queries, or, any other support requests, your customers want those resolved on time. And it often gets hectic to fulfil their requirements in a …
Benefits of Customer Support in Online Business 28 May 2021
Online businesses are flourishing on the rising demand. With the increase in the number of online stores, grabbing the attention of customers is becoming more difficult. Quality customer service is one of the crucial factors responsible for improving your customer satisfaction and retention rate. Most of the leading online businesses in diverse sectors such …
Role of a SaaS Support and Ticketing System 26 May 2021
With the growing number of SaaS businesses, demand for SaaS support and ticketing systems is rising steadily. No matter what the size is, all SaaS businesses need a robust support and ticketing system for its customers. A SaaS support and ticketing system collects, tracks, and streamlines customer support requests through various channels such as …
How to choose the best customer helpdesk software 08 February 2021
If content is king, then a customer is the custodian. An unresolved customer query can have a significant business impact on both sides. When a business relies on email support or social media support like Twitter and Facebook, there are possibilities that some information could slip through the cracks or some might get lost in …
Customer Intimacy: The Key to Customer Success in The COVID-19 Era 25 June 2020
The past few months have witnessed some major shifts in the B2B Saas buying cycle – massive engagement, more click-throughs, and a hefty amount of content downloads. But despite the heavy numbers and immense participation, we seem to witness fewer conversions down the funnel. The reason behind this anomaly is, what I feel, the …
