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Customer Support Solution - Latest updates on Customer Support Solution

End-User Support Service – Providing the best experience with on-time support 26 July 2021

  It is quite challenging for streaming platform owners to balance between creating a unique content strategy and resolving end-users issues without technical team support. Muvi’s ‘End User Support Service‘ feature, offers support to the end-users by addressing inquiries and issues to avoid business disruptions. Muvi’s ‘ End user support service’ not only provides end-user …

How to Manage Workflow for B2B SaaS Company 25 June 2021

  The B2B SaaS industry is growing quite rapidly. With the rising number of B2B SaaS companies, the competition to remain in the positions is getting even more prominent. As stated in the latest report by Statista, the global SaaS industry is projected to reach US$ 145 Billion by 2022. This not only represents the …

How to Build a Better Customer Support Workflow? 15 June 2021

  Customer support workflow- it sounds simpler than it actually is! And trust me, it is quite lengthy starting from accepting customer queries to resolving them.  So, what does a customer support workflow include? Acknowledging customer support requests, segregating them on the basis of SLAs or priorities, routing them to the respective teams such as …

How to choose the best customer helpdesk software 08 February 2021

If content is king, then a customer is the custodian. An unresolved customer query can have a significant business impact on both sides. When a business relies on email support or social media support like Twitter and Facebook, there are possibilities that some information could slip through the cracks or some might get lost in …

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