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Top 5 Must Have Features of Workflow Management Software 18 August 2021

  According to an analysis report by Zapier, nearly 63 percent of small businesses survived the pandemic because of automation? Interestingly, the research also shows that the most downloaded softwares were all workflow management software. One might think that the boom for the demand for workflow management systems was only there because of the pandemic. …

3 Industries That Must Adopt Workflow Management Tool 22 July 2021

A tool that can manage the internal request of an organization is no longer a need but a necessity. As a company grows, it gets harder to manage the day-to-day tasks, and sometimes people can also miss the deadlines. Of course, organizations can hire a workforce to look after this, but that would mean spending …

Muvi Introduces Custom Attributes and Boards Feature for its Customer Support & Ticketing System Tattle 17 June 2021

  Which features make a customer support & ticketing system unique? Well, its flexibility to get adopted in diverse industries is definitely one of them! And with Muvi’s latest custom attributes & boards feature launch, Tattle takes another step forward to accommodate your business requirements. Do you know what’s the main problem with most of …

How to Build a Better Customer Support Workflow? 15 June 2021

  Customer support workflow- it sounds simpler than it actually is! And trust me, it is quite lengthy starting from accepting customer queries to resolving them.  So, what does a customer support workflow include? Acknowledging customer support requests, segregating them on the basis of SLAs or priorities, routing them to the respective teams such as …

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