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Transparency in Project Management 25 August 2021

  Can you imagine watching a football match without any scores or time being shown to you? And just at the end of the game, a referee comes and tells everyone that one team has won. How? Because someone in the team played very well. Who? Nobody knows. Will that person be credited enough for …

Top 5 Must Have Features of Workflow Management Software 18 August 2021

  According to an analysis report by Zapier, nearly 63 percent of small businesses survived the pandemic because of automation? Interestingly, the research also shows that the most downloaded softwares were all workflow management software. One might think that the boom for the demand for workflow management systems was only there because of the pandemic. …

Top Security Tips for Entrepreneurs with Customer Support Teams 01 June 2021

  There are over 500 Million entrepreneurs all over the world and the number is rising steadily. Customer security is of utmost importance to most enterprises operating in diverse domains, be it B2B SaaS, telecom, BFSI, or, OTT (Over-the-Top). Nowadays, most of the entrepreneurs have customer support teams for their businesses. There were more than …

Benefits of Customer Support in Online Business 28 May 2021

  Online businesses are flourishing on the rising demand. With the increase in the number of online stores, grabbing the attention of customers is becoming more difficult. Quality customer service is one of the crucial factors responsible for improving your customer satisfaction and retention rate. Most of the leading online businesses in diverse sectors such …

Role of a SaaS Support and Ticketing System 26 May 2021

  With the growing number of SaaS businesses, demand for SaaS support and ticketing systems is rising steadily. No matter what the size is, all SaaS businesses need a robust support and ticketing system for its customers. A SaaS support and ticketing system collects, tracks, and streamlines customer support requests through various channels such as …

Introducing TATTLE : Checklist & Workflow Management Solution 20 November 2020

  Announced in late September, Tattle, a brand new product from Muvi, which helps you manage your daily work checklist effectively by streamlining information flow, is in the last phase of its official release. Intended at providing omnichannel support, Tattle helps you keep track of all your support requests, answer questions quickly, and monitor customer …

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