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Cord-cutting in US is due to Customer Dissatisfaction 07 October 2016

According to the JD Power’s annual wireline study series, Americans are far more satisfied and inclined towards alternative video services such as live streaming and transaction based OTT than Pay TV. Out of the traditional TV providers, AT&T ranks highest in customer satisfaction in the east and south regions, Verizon FiOS ranks in west and DISH network …

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