End-user Support Services

Muvi offers multi-channel end-user/subscriber support for your streaming platform to address queries & issues while keeping business disruptions at bay. It allows you to focus on your core business i.e. content creation/syndication/enhancements and leave end-user support to us.

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End-user Support Service Benefits

Provide Personalized Support for Your OTT Subscribers

Tattle - Ticketing Platform

Tattle is a web-based ticketing & collaboration platform where customers can participate in responding to queries/issues when support executives need help. All the issues reported across support channels will be tracked with unique identifiers.

24x7x365 Support

Muvi assures faster response & resolution without geographic limitations. A team support executives will work 24/7/365 on a shared services model to provide responses to end-users queries across the channels.

Multi-Channel Support

Depending on the preference of each End-user, support requests can be raised across Calls, Emails, Live Chat & Ticketing systems thereby making it user-friendly and comprehensive for the end users.

Expedited Technical Support

Support for any technical issues/queries of End Users is directly addressed by the Muvi team (in many cases without the involvement of the customer) leading to a faster resolution to End Users’ queries.

SLA-based Responses & Updates

Customers can be assured of SLA-based responses and updates to their end users on various queries/issues raised across support channels.

Other Service Offerings

Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.

Professional Services

Our Professional Services team works with you to ensure a hassle-free integration of streaming capabilities into your existing IT infrastructure and processes.

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CMS Management Services

We deliver high-quality, customized CMS management services. We ensure all requirements associated with CMS are met on time, while you work on your core business strategy.

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Used and loved by businesses

Don’t take our word for it. Check out what our customers say about us

The professionalism and the level of expertise have been amazing. A great platform, tons of features, and a really good technical crew. We are hoping that this partnership continues for a long period of time.

Erol Mustafov

Co-director Twisted Mirror TV, UK

Muvi provides geo-blocking allowing us to screen films in a specific country so that the future distribution and exhibition options of the films we screen are not hurt. It also provides DRM protection which is a security standard requested by filmmakers.

Ezgi Y

Director of Accessible Film Festival, Puruli Culture Art

We were looking for a platform that was cost-effective and more importantly, was consistent. A platform that could answer our questions in terms of any tech problems that are coming our way. And for us that was Muvi.

ALI CRAIG

FOUNDER, BRANDPRENEUR LLC, USA

Cheers to the Muvi team we are really grateful for all their services. We recommend Muvi to all the educational institutions thinking of a platform to use for addressing their digitalization needs, Muvi is the right platform for you with the perfect product & superb services

Vicson Mabanglo

Operations Manager at Legal Edge Bar Review Center

Muvi is by far the best avenue as far as creating a streaming service by yourself. Best price, easiest to work with and so much more. Very user-friendly and easy to navigate not only for my team but for those future viewers. It’s a very easy system.

Maurice Woodson

Founder ON Channel, USA

Its been an extremely rewarding and fantastic experience for the last two years. Especially building all the capabilities into an app that is customized and suits exactly what I required. The overall experience has been extremely Professional.

Milan Pintar

Founder of XPME TV, Australia