Muvi Support Services

Begin your OTT journey with Muvi support services that, include long-term plans, embedded teams, and remote support. Muvi is committed to saving time for your team by helping them move faster to the market while you focus on your content.

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Support and Service Benefits

Keep your Streaming Platform running at peak performance


Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.

Support Tickets

Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.


We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.

Onboarding Support & Training

We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.

HOW Sessions

Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.

Weekly Meetings

We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.


Severity Critical High Medium Low
Ticketing System 1 Hour 4 Hours 8 Hours 1 Day

Support Service Entitlements

Benefits Standard Professional Enterprise Ultimate
Online Help
Muvi Wiki
Support Hours 24x7 24x7 24x7 24x7
Ticketing System Unlimited tickets Unlimited tickets Unlimited tickets Unlimited tickets
Dedicated Account Manager
Meetings (phone/online per week) Upto 1 Hour Upto 1 Hour
Monthly Training on New Features
Consulting & Proactive Guidance


Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.

Premium Support

Dedicated Account Manager. 24x7 phone, web, and chat access to Support Engineers. Unlimited cases / unlimited contacts. Prioritized SLA driven responses on queries. Online weekly meetings.

VIP Support

VIP Support option offer a privilege of dedicated Account Manager & Concierge Support team with exclusive services like Project Management, Proactive Monitoring, Pre and Post Set up support, domain consulting and much more.

Muvi Help Portal

Use the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.

Help Articles

Knowledge base articles to help you find quick answers to your issues. Learn more Right Arrow


A forum to discuss your issues and get answers from fellow users & Muvi experts. Learn more Right Arrow

Support Service

Personalized support packages that offer on-demand support with great SLAs. Learn more Right Arrow


Troubleshoot both simple and complex issues. Follow along at your own pace with rich media. Learn more Right Arrow


Learn important technical terms and acronyms from the streaming world. Learn more Right Arrow

Can’t find what you’re looking for?

From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.

From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.

Used and loved by businesses

Don’t take our word for it. Check out what our customers say about us


The professionalism and the level of expertise have been amazing. A great platform, tons of features, and a really good technical crew. We are hoping that this partnership continues for a long period of time.

Erol Mustafov
Erol Mustafov

Co-director Twisted Mirror TV, UK


Muvi provides geo-blocking allowing us to screen films in a specific country so that the future distribution and exhibition options of the films we screen are not hurt. It also provides DRM protection which is a security standard requested by filmmakers.

Ezgi Y
Ezgi Y

Director of Accessible Film Festival, Puruli Culture Art


We were looking for a platform that was cost-effective and more importantly, was consistent. A platform that could answer our questions in terms of any tech problems that are coming our way. And for us that was Muvi.




Cheers to the Muvi team we are really grateful for all their services. We recommend Muvi to all the educational institutions thinking of a platform to use for addressing their digitalization needs, Muvi is the right platform for you with the perfect product & superb services

Vicson Mabanglo
Vicson Mabanglo

Operations Manager at Legal Edge Bar Review Center


Muvi is by far the best avenue as far as creating a streaming service by yourself. Best price, easiest to work with and so much more. Very user-friendly and easy to navigate not only for my team but for those future viewers. It’s a very easy system.

Maurice Woodson
Maurice Woodson

Founder ON Channel, USA


Its been an extremely rewarding and fantastic experience for the last two years. Especially building all the capabilities into an app that is customized and suits exactly what I required. The overall experience has been extremely Professional.

Milan Pintar
Milan Pintar

Founder of XPME TV, Australia

Service Offerings

Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.

Professional Services

Accelerate the implementation, migration, and adoption of Muvi solutions with a combination of unique expertise and best practices.

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CMS Management Services

We build and manage your streaming platform while you focus on growing your revenue. Scale your streaming service effortlessly.

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End-user Support

Multi-channel support for your streaming platform to address end-user queries & issues. It allows you to focus on your core business i.e. content creation/syndication/ enhancements and leave end-user support to us.

Learn More Right Arrow

Launch your own video streaming platform now

Dream it. Create it. Deliver it with Muvi.

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  • Fully Managed OTT solution
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