Begin your OTT journey with Muvi support services that, include long-term plans, embedded teams, and remote support. Muvi is committed to saving time for your team by helping them move faster to the market while you focus on your content.
Talk to SalesKeep your Streaming Platform running at peak performance
Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.
Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.
We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.
We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.
Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.
We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.
Severity | Critical | High | Medium | Low |
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Ticketing System | 1 Hour | 4 Hours | 8 Hours | 1 Day |
Benefits | Standard | Professional | Enterprise | Ultimate |
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Online Help | ||||
Community | ||||
Muvi Wiki | ||||
Support Hours | 24x7 | 24x7 | 24x7 | 24x7 |
Ticketing System | Unlimited tickets | Unlimited tickets | Unlimited tickets | Unlimited tickets |
Phone | ||||
Dedicated Account Manager | ||||
Meetings (phone/online per week) | Upto 1 Hour | Upto 1 Hour | ||
Monthly Training on New Features | ||||
Consulting & Proactive Guidance |
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Use the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
Don’t take our word for it. Check out what our customers say about us
The professionalism and the level of expertise have been amazing. A great platform, tons of features, and a really good technical crew. We are hoping that this partnership continues for a long period of time.
Co-director Twisted Mirror TV, UK
Muvi provides geo-blocking allowing us to screen films in a specific country so that the future distribution and exhibition options of the films we screen are not hurt. It also provides DRM protection which is a security standard requested by filmmakers.
Director of Accessible Film Festival, Puruli Culture Art
We were looking for a platform that was cost-effective and more importantly, was consistent. A platform that could answer our questions in terms of any tech problems that are coming our way. And for us that was Muvi.
FOUNDER, BRANDPRENEUR LLC, USA
Cheers to the Muvi team we are really grateful for all their services. We recommend Muvi to all the educational institutions thinking of a platform to use for addressing their digitalization needs, Muvi is the right platform for you with the perfect product & superb services
Operations Manager at Legal Edge Bar Review Center
Muvi is by far the best avenue as far as creating a streaming service by yourself. Best price, easiest to work with and so much more. Very user-friendly and easy to navigate not only for my team but for those future viewers. It’s a very easy system.
Founder ON Channel, USA
Its been an extremely rewarding and fantastic experience for the last two years. Especially building all the capabilities into an app that is customized and suits exactly what I required. The overall experience has been extremely Professional.
Founder of XPME TV, Australia
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Accelerate the implementation, migration, and adoption of Muvi solutions with a combination of unique expertise and best practices.
Learn MoreWe build and manage your streaming platform while you focus on growing your revenue. Scale your streaming service effortlessly.
Learn MoreMulti-channel support for your streaming platform to address end-user queries & issues. It allows you to focus on your core business i.e. content creation/syndication/ enhancements and leave end-user support to us.
Learn MoreLaunch your own video streaming platform now
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