Begin your OTT journey with Muvi support services that, include long-term plans, embedded teams, and remote support. Muvi is committed to saving time for your team by helping them move faster to the market while you focus on your content.
Talk to SalesKeep your Streaming Platform running at peak performance
Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.
Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.
We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.
We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.
Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.
We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.
Severity | Critical | High | Medium | Low |
---|---|---|---|---|
Ticketing System | 1 Hour | 4 Hours | 8 Hours | 1 Day |
Benefits | Standard | Professional | Enterprise | Ultimate |
---|---|---|---|---|
Online Help | ||||
Community | ||||
Muvi Wiki | ||||
Support Hours | 24x7 | 24x7 | 24x7 | 24x7 |
Ticketing System | Unlimited tickets | Unlimited tickets | Unlimited tickets | Unlimited tickets |
Phone | ||||
Dedicated Account Manager | ||||
Meetings (phone/online per week) | Upto 1 Hour | Upto 1 Hour | ||
Monthly Training on New Features | ||||
Consulting & Proactive Guidance |
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Multi-channel support for your streaming platform to address end-user queries & issues while you focus on content creation/ syndication/enhancements.
Learn MoreVIP Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases
Learn MoreUse the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
Don’t take our word for it. Check out what our customers say about us
Thanks to Muvi, we achieved our goals with ease. Their platform provided clear user feedback and usage data, helping us gain 15,000 web registrations, 10,000 Android users, and 5,000 iOS users. The robust analytics in Muvi’s content management system empowered us to make informed decisions, driving streaming for audio and video. We are highly satisfied with Muvi’s services.
Chief Executive Officer, EnterInfi
We wanted a platform that is reliable. We made the research and found Muvi, we felt Muvi was the best solution that met our requirements. The fact is that it is DRM Enabled, it protects content from getting downloaded, screen scraped or even screen sharing is not allowed.
Festival Director, Indic Film Utsav
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Accelerate the implementation, migration, and adoption of Muvi solutions with a combination of unique expertise and best practices.
Learn MoreWe build and manage your streaming platform while you focus on growing your revenue. Scale your streaming service effortlessly.
Learn MoreMulti-channel support for your streaming platform to address end-user queries & issues. It allows you to focus on your core business i.e. content creation/syndication/ enhancements and leave end-user support to us.
Learn MoreLaunch your own video streaming platform now
No credit card required. No commitments.
Reach out to Muvi at:
Copyrights ©2023 Muvi