Analytics

Tattle Insights for Improved Customer Support

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Tattle provides in-depth analytics, statistics, custom reports on tickets and agent behavior to improve your customer support operations. Tattle enables you to  quickly change the routing cycle as needed for your business and improve team performance.

 

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Highlights

  • Volume Trends
  • SLA Reports
  • Customer Satisfaction Rating
  • Custom Reports

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Volume Trends

Volume Trends

 

Tattle’s volume trends show in which part of the year/quarter/month/day, the most numbers of tattles were logged and resolved. Also, get to know when and why your team breached the SLA and failed to deliver. Tattle provides you with measurable insights that help you identify challenges.

 

try multiple languages for your Muvi powered web and mobile apps

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export and import language strings in Muvi

SLA Reports

Export to Any Ad Network

 

Analyze the productivity and efficiency of your team through SLA reports. Tattle provides you metrics that signifies how long your support team takes from answering a query to resolving a ticket.

 

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Customer satisfaction rating

Customer Satisfaction Rating

 

Gauge the efficiency of your support agent’s performance and team effectiveness. Tattle helps you conduct customer surveys, and provide more precise guidelines on how to better your service desk.

 

translate platform into RTL supported language

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translate platform into RTL supported language

Custom Reports

Custom Reports

 

By generating easy-to-customize reports, you can gain a deeper understanding of your customers and their requirements. With Tattle, save and share the reports in your team and monitor the quality of support delivered.        

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