Analytics
Tattle Insights for Improved Customer Support
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Tattle provides in-depth analytics, statistics, custom reports on tickets and agent behavior to improve your customer support operations. Tattle enables you to quickly change the routing cycle as needed for your business and improve team performance.
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Highlights
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Volume Trends
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SLA ReportsCustomer Satisfaction RatingCustom Reports
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Volume Trends
Volume Trends
Tattle’s volume trends show in which part of the year/quarter/month/day, the most numbers of tattles were logged and resolved. Also, get to know when and why your team breached the SLA and failed to deliver. Tattle provides you with measurable insights that help you identify challenges.
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SLA Reports
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Analyze the productivity and efficiency of your team through SLA reports. Tattle provides you metrics that signifies how long your support team takes from answering a query to resolving a ticket.
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Customer satisfaction rating
Customer Satisfaction Rating
Gauge the efficiency of your support agent’s performance and team effectiveness. Tattle helps you conduct customer surveys, and provide more precise guidelines on how to better your service desk.
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Custom Reports
Custom Reports
By generating easy-to-customize reports, you can gain a deeper understanding of your customers and their requirements. With Tattle, save and share the reports in your team and monitor the quality of support delivered.