Analytics

Tattle Insights for Improved CX.

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Tattle provides in-depth analytics, stats, custom reports on tickets, and agent behavior to improve your CX operations by quickly altering the routing cycle, improving agent performance, and filling the invisible gaps both from service and product perspectives.

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Highlights

  • Volume Trends
  • SLA Reports
  • Customer Satisfaction Rating
  • Custom Reports

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Volume Trends

Volume Trends

Tattle volume trends show in which part of the year/quarter/month/day, the most numbers of tattles were logged and resolved. Also, get to know when and why your team breached the SLA and failed to deliver. Complement your strategic planning with measurable insights and identify the bottlenecks only to fix them in the future.

try multiple languages for your Muvi powered web and mobile apps

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SLA Reports

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Analyze the productivity and efficiency of your team through SLA reports. Tattle supplements your quest to perfection by tracking a handful of metrics that signifies how long your support team takes to answering a query to resolving a ticket.

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Customer satisfaction rating

Customer Satisfaction Rating

A CSAT score denotes the percentage of customers that choose an affirmative answer to the survey question sent at the end of an agent-customer interaction. Tattle helps you conduct customer surveys, gauge the efficiency of your support agent’s performance, team effectiveness, and provide more precise guidelines on how to better your service desk.

translate platform into RTL supported language

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translate platform into RTL supported language

Custom Reports

Custom Reports

Make data-driven decisions by generating easy-to-customize reports. Save and share the reports in your team and gain a deeper understanding of your customers and requirements.

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