Muvi Support Options

Custom support packages for your unique needs



(Included by default in
all pricing plans except Ultimate)



or 10% of monthly fees
(whichever is higher)



or 15% of monthly fees
(whichever is higher)

Support Coverage24/7/36524/7/36524/7/365
Meeting Durations / WeekUp to 3 HoursUp to 6 Hours
Training & Demos1 Hour of Monthly Live Training +
Muvi Academy Access for 5 Users
1 Hour of Weekly Live Training +
Muvi Academy Access for 10 Users
Live working session with our engineersUpto 1 Hour per monthUpto 1 Hour per week
Leadership ConnectUpto 30 mins per month
Proactive ConsultingOnce per monthOnce per week
Onsite VisitYes
(Travel expenses charged at actuals)
(Travel expenses charged at actuals)
3rd Party Software Integration SupportUp to 3 softwaresUp to 10 softwares

SLA (Initial Response/Update)

Critical2 Hours1/2 Hours1 Hour
High6/24 Hours4/12 Hours
Medium8/48 Hours6/24 Hours
Low16 Hours16/48 Hours

Support Channels

Ticketing System
Help Center
Phone & Meetings
Social Channels (WhatsApp, Slack)

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Get your Preferred Support Option

Choose your preferred support option today and get the help you need, tailored just for you.

Support and Service Benefits

Keep your Streaming Platform running at peak performance

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Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.

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Support Tickets

Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.

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We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.

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Onboarding Support & Training

We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.

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HOW Sessions

Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.

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Weekly Meetings

We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.

Muvi Help Portal

Use the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.

Help Articles

Knowledge base articles to help you find quick answers to your issues. Learn more Right Arrow


A forum to discuss your issues and get answers from fellow users & Muvi experts. Learn more Right Arrow

Support Service

Personalized support packages that offer on-demand support with great SLAs. Learn more Right Arrow


Troubleshoot both simple and complex issues. Follow along at your own pace with rich media. Learn more Right Arrow


Learn important technical terms and acronyms from the streaming world. Learn more Right Arrow

Can’t find what you’re looking for?

From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.

From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.

Other Support & Service Offerings

Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently with Muvi Services.

End User Support

Multi-channel support for your streaming platform to address end-user queries & issues while you focus on content creation/ syndication/enhancements.

Critical Events Support

Critical Events Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases.

Professional Services

Our Professional Services team works with you to ensure a hassle-free integration of streaming capabilities into your existing IT infrastructure and processes.

CMS Management Services

We deliver high-quality, customized CMS management services. We ensure all requirements associated with CMS are met on time, while you work on your core business strategy.

Design Services

By choosing our design services, you gain not only a skilled designer but also a collaborative partner dedicated to bringing your vision to life through thoughtful and impactful design solutions.

Product & UX Consulting

Get tailored advice on product definition, best practices, and user journey optimization to boost growth and enhance engagement across your web, mobile, and TV apps.