Critical Events Support
Website & Apps Go Live
When your website or app is about to go live, there's often a surge of anticipation and potential technical challenges. With MUVI's Critical Events Support, you have a dedicated team at your disposal. They are ready to assist you in real-time, ensuring that your launch is smooth and seamless. Whether it's ironing out last-minute glitches or handling unexpected traffic spikes, the Critical Events Support team has your back.
Live Streams - Events, Sports, Concerts
Live streaming events, such as sports matches or concerts, demand flawless execution. Any interruptions or technical issues can result in a frustrating experience for your viewers. MUVI's Critical Events Support understands the high stakes involved. They provide personalized assistance to monitor and troubleshoot in real-time. This way, you can focus on delivering an exceptional live event while they handle the technical intricacies behind the scenes.
Movie Releases
The release of a new movie is a significant event that can draw a massive audience. It's essential that your streaming platform is ready to handle the surge in traffic and provide uninterrupted access to your viewers. MUVI's Critical Events Support is there to ensure that your movie release goes off without a hitch. They are on standby to address any technical issues promptly, guaranteeing a smooth and enjoyable viewing experience for your audience.
Get Critical Events Support Now
Experience the peace of mind that comes with Critical Events Support – your events, flawlessly executed.
Price: US $500 for 12 Hour Event
What we Offer
MUVI's Critical Events Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases. It's a dedicated and expert team that stands by your side, offering personalized assistance in real-time to ensure the success of your digital ventures when it matters most. With MUVI's Critical Events Support, you can confidently navigate the dynamic and demanding landscape of digital content and live streaming.
Support Channels & Duration
Support Channels & Duration
We understand that communication preferences vary from person to person. That's why we offer support through multiple channels. Whether you prefer to speak with us over the phone, send an email, or engage in a live chat, we're here to accommodate your needs. Our multi-channel approach ensures that you can reach out to us in the way that's most convenient for you.
When you engage our Critical Events Support for an event, you're not just getting standard assistance – you're getting dedicated support. Each support session will be 12 hours where you can:
* Get 12 Hrs of dedicated support per event
* Additional requests will be in multiples of 12 Hrs
* No limit on the number of support requests
SLA (Service Level Agreement)
Our Muvi Support Service Level Agreement guarantees rapid response times and resolution, ensuring your streaming platform remains uninterrupted.
| SLA Type | Critical | High | Medium | Low |
| Initial Response Time | 5 Mins | 30 Mins | 1 Hour | 2 Hours |
| Subsequent Update Time | 30 Mins | 2 Hours | 6 Hours | 12 Hours |
Critical Events Support Pricing
For Muvi's Critical Events Support, the pricing is set at $500 for each 12-hour support event. This means that whenever you require dedicated assistance for a particular event, be it a critical website launch, a high-profile live streaming event, or any other pivotal moment in your streaming journey, you can opt for our Critical Events Support at this fixed rate. This cost-effective pricing ensures that you have access to top-notch support without breaking the bank.
Get Critical Events Support Now
Experience the peace of mind that comes with Critical Events Support – your events, flawlessly executed.
Price: US $500 for 12 Hour Event
