Muvi Support Services

Begin your OTT journey with Muvi support services that, include long-term plans, embedded teams, and remote support. Muvi is committed to saving time for your team by helping them move faster to the market while you focus on your content.

Talk to Sales

Support and Service Benefits

Keep your Streaming Platform running at peak performance

Video Icon

Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.

Video Icon
Support Tickets

Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.

Video Icon

We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.

Video Icon
Onboarding Support & Training

We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.

Video Icon
HOW Sessions

Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.

Video Icon
Weekly Meetings

We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.


Ticketing System1 Hour4 Hours8 Hours1 Day

Support Service Entitlements

Online Help
Muvi Wiki
Support Hours24x724x724x724x7
Uptime Guarantee99.9%99.9%99.99%99.99%
Ticketing SystemUnlimited ticketsUnlimited ticketsUnlimited ticketsUnlimited tickets
Dedicated Account Manager
Meetings (phone/online per week) Upto 1 HourUpto 1 Hour
Monthly Training on New Features
Consulting & Proactive Guidance


Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.

End User Support

Multi-channel support for your streaming platform to address end-user queries & issues while you focus on content creation/ syndication/enhancements.

Learn More Right Arrow
Critical Events Support

Critical Events Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases.

Learn More Right Arrow

Muvi Help Portal

Use the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.

Help Articles

Knowledge base articles to help you find quick answers to your issues. Learn more Right Arrow


A forum to discuss your issues and get answers from fellow users & Muvi experts. Learn more Right Arrow

Support Service

Personalized support packages that offer on-demand support with great SLAs. Learn more Right Arrow


Troubleshoot both simple and complex issues. Follow along at your own pace with rich media. Learn more Right Arrow


Learn important technical terms and acronyms from the streaming world. Learn more Right Arrow

Can’t find what you’re looking for?

From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.

From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.

Launch your own video streaming platform now

Dream it. Create it. Deliver it with Muvi.

CTA Image
  • Launch OTT service instantly
  • Complete infrastructure
  • Fully Managed OTT solution
Start Free Trial

No credit card required. No commitments.