Support and Service Benefits
Keep your Streaming Platform running at peak performance
24x7x365
Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.
Support Tickets
Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.
Multi-Channel
We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.
Onboarding Support & Training
We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.
HOW Sessions
Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.
Weekly Meetings
We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.
SLA
| Severity | Critical | High | Medium | Low |
|---|---|---|---|---|
| Ticketing System | 1 Hour | 4 Hours | 8 Hours | 1 Day |
Support Service Entitlements
| Benefits | Standard | Professional | Enterprise | Ultimate |
|---|---|---|---|---|
| Online Help | ||||
| Community | ||||
| Muvi Wiki | ||||
| Support Hours | 24x7 | 24x7 | 24x7 | 24x7 |
| Ticketing System | Unlimited tickets | Unlimited tickets | Unlimited tickets | Unlimited tickets |
| Phone | ||||
| Dedicated Account Manager | ||||
| Meetings (phone/online per week) | Upto 1 Hour | Upto 1 Hour | ||
| Monthly Training on New Features | ||||
| Consulting & Proactive Guidance |
Add-ons
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Muvi Help Portal
Use the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.
Help Articles
Knowledge base articles to help you find quick answers to your issues. Learn more
Community
A forum to discuss your issues and get answers from fellow users & Muvi experts. Learn more
Support Service
Personalized support packages that offer on-demand support with great SLAs. Learn more
Videos
Troubleshoot both simple and complex issues. Follow along at your own pace with rich media. Learn more
Wiki
Learn important technical terms and acronyms from the streaming world. Learn more
Can’t find what you’re looking for?
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
Used and loved by businesses
Don’t take our word for it. Check out what our customers say about us
The professionalism and the level of expertise have been amazing. A great platform, tons of features, and a really good technical crew. We are hoping that this partnership continues for a long period of time.
Erol Mustafov
Co-director Twisted Mirror TV, UK
Muvi provides geo-blocking allowing us to screen films in a specific country so that the future distribution and exhibition options of the films we screen are not hurt. It also provides DRM protection which is a security standard requested by filmmakers.
Ezgi Y
Director of Accessible Film Festival, Puruli Culture Art
We were looking for a platform that was cost-effective and more importantly, was consistent. A platform that could answer our questions in terms of any tech problems that are coming our way. And for us that was Muvi.
ALI CRAIG
FOUNDER, BRANDPRENEUR LLC, USA
Cheers to the Muvi team we are really grateful for all their services. We recommend Muvi to all the educational institutions thinking of a platform to use for addressing their digitalization needs, Muvi is the right platform for you with the perfect product & superb services
Vicson Mabanglo
Operations Manager at Legal Edge Bar Review Center
Muvi is by far the best avenue as far as creating a streaming service by yourself. Best price, easiest to work with and so much more. Very user-friendly and easy to navigate not only for my team but for those future viewers. It’s a very easy system.
Maurice Woodson
Founder ON Channel, USA
Its been an extremely rewarding and fantastic experience for the last two years. Especially building all the capabilities into an app that is customized and suits exactly what I required. The overall experience has been extremely Professional.
Milan Pintar
Founder of XPME TV, Australia
Service Offerings
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Professional Services
Accelerate the implementation, migration, and adoption of Muvi solutions with a combination of unique expertise and best practices.
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CMS Management Services
We build and manage your streaming platform while you focus on growing your revenue. Scale your streaming service effortlessly.
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End-user Support
Multi-channel support for your streaming platform to address end-user queries & issues. It allows you to focus on your core business i.e. content creation/syndication/ enhancements and leave end-user support to us.
Learn More
Launch your own video streaming platform now
Dream it. Create it. Deliver it with Muvi.
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Launch OTT service instantly
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Complete infrastructure
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Fully Managed OTT solution
No credit card required. No commitments.
