Support and Service Benefits
Keep your Streaming Platform running at peak performance
24x7x365
Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.
Support Tickets
Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.
Multi-Channel
We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.
Onboarding Support & Training
We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.
HOW Sessions
Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.
Weekly Meetings
We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.
SLA
| Severity | Critical | High | Medium | Low |
|---|---|---|---|---|
| Ticketing System | 1 Hour | 4 Hours | 8 Hours | 1 Day |
Support Service Entitlements
| Benefits | Standard | Professional | Enterprise | Ultimate |
|---|---|---|---|---|
| Online Help | ||||
| Community | ||||
| Muvi Wiki | ||||
| Support Hours | 24x7 | 24x7 | 24x7 | 24x7 |
| Ticketing System | Unlimited tickets | Unlimited tickets | Unlimited tickets | Unlimited tickets |
| Phone | ||||
| Dedicated Account Manager | ||||
| Meetings (phone/online per week) | Upto 1 Hour | Upto 1 Hour | ||
| Monthly Training on New Features | ||||
| Consulting & Proactive Guidance |
Add-ons
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
End User Support
Multi-channel support for your streaming platform to address end-user queries & issues while you focus on content creation/ syndication/enhancements.
Learn More
VIP Support
VIP Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases
Learn More Muvi Help Portal
Use the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.
Help Articles
Knowledge base articles to help you find quick answers to your issues. Learn moreCommunity
A forum to discuss your issues and get answers from fellow users & Muvi experts. Learn moreSupport Service
Personalized support packages that offer on-demand support with great SLAs. Learn moreVideos
Troubleshoot both simple and complex issues. Follow along at your own pace with rich media. Learn moreWiki
Learn important technical terms and acronyms from the streaming world. Learn more
Can’t find what you’re looking for?
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
Used and loved by businesses
Don’t take our word for it. Check out what our customers say about us
Thanks to Muvi, we achieved our goals with ease. Their platform provided clear user feedback and usage data, helping us gain 15,000 web registrations, 10,000 Android users, and 5,000 iOS users. The robust analytics in Muvi’s content management system empowered us to make informed decisions, driving streaming for audio and video. We are highly satisfied with Muvi’s services.
Kashif Khan
Chief Executive Officer, EnterInfi
We wanted a platform that is reliable. We made the research and found Muvi, we felt Muvi was the best solution that met our requirements. The fact is that it is DRM Enabled, it protects content from getting downloaded, screen scraped or even screen sharing is not allowed.
Danji Thotapalli
Festival Director, Indic Film Utsav
Service Offerings
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Professional Services
Accelerate the implementation, migration, and adoption of Muvi solutions with a combination of unique expertise and best practices.
Learn More CMS Management Services
We build and manage your streaming platform while you focus on growing your revenue. Scale your streaming service effortlessly.
Learn More End-user Support
Multi-channel support for your streaming platform to address end-user queries & issues. It allows you to focus on your core business i.e. content creation/syndication/ enhancements and leave end-user support to us.
Learn More Launch your own video streaming platform now
Dream it. Create it. Deliver it with Muvi.
- Launch OTT service instantly
- Complete infrastructure
- Fully Managed OTT solution
No credit card required. No commitments.
