Wiki

Explanation of terms and acronyms related to the media and broadcasting world. Updated every week!

HD (High Definition)

HD (High Definition) video is video of higher resolution and quality compared to SD (Standard Definition). Even though there is no standardized definition for HD, usually any video image with substantially more than 480 horizontal lines is considered high definition. … Continue reading

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HEVC (H.265)

HEVC or High-Efficiency Video Coding is a video compression standard. It is also known as H.265 and MPEG-H Part 2. HEVC offers around twice the data compression ratio at a similar level of video quality, or considerably enhanced video quality … Continue reading

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HLS (HTTP Live Streaming)

Based on MPEG2-TS, HLS (HTTP Live Streaming) is Apple’s patented streaming format. It is an adaptive streaming communication protocol. Initially, HLS was used only for Apple devices.  Now it is supported by other devices like Android-based smartphones. HLS works by splitting live streams into … Continue reading

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HTML5

HTML5 is the subsequent main revision of the HTML standard intervening HTML 4.01, XHTML 1.0, and XHTML 1.1. HTML5 is a standard for configuring and presenting content on the World Wide Web. HTML5 is a collaboration between the Web Hypertext … Continue reading

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Creating a New-Age Customer Support System
Creating a New-Age Customer Support System

Creating a new-age customer support system requires leveraging modern technologies and strategies to provide exceptional customer service which includes creating workflow laced tools for listing and managing customer enquiries, issues, internal requests, delivery backlog, release management, feedbacks, To Dos for teams, SLAs etc seamlessly by tailoring it as per your processes and policies. In this webinar you get to understand how to implement a strategic customer support system by understanding our innovative workflow management tool and also managing integrations with ease. Also it will help you be able to track, monitor the deliverables in an effective and efficient manner. 

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