As per research, 93% of your subscriber queries comprise “Can’t watch” and “Manage my account” issues. While the former directly impacts conversion and brand perception, the latter cast down your retention efforts.
To get a hold of this part and parcel of streaming service, sign up with Muvi’s End-user support services, a Muvi Customer Success initiative. Add the human factor to your support with lightning-fast response time, on-demand answers, and the fastest “I am all set” parting note.
Don’t let a minor glitch cause an irreversible churn. From contextual answering to frontend nitty-gritty, bring the human factor in by hiring expert support agents and convert your day to day support requests into delightful subscriber retention instances.
Offer instant assistance from the right people to multiple customers at the same time. Ever-attentive professional support agents equipped with powerful features such as custom pre-chat forms, canned responses, and offline messaging ensure faster resolution time and no conversation overlapping, ever.
Utilize the most comprehensive support communication medium to the fullest. Get professional support agents to revert to your subscriber emails with solution-oriented guidance and proper attention to detail.
Text message, Facebook messenger, WhatsApp, Telegram: Reach your customers on all mediums. Never let a message slip through the cracks.
Easter, Christmas, thanksgiving, or even pandemics: Offer round the clock support throughout the year. Assign an agent immediately to a critical request anytime and fix the issue on a priority.