At Muvi, we believe in empowering our customers to deliver flawless streaming experiences to their end users. Muvi offers multi-channel end-user/subscriber support for your streaming platform to address queries & issues while keeping business disruptions at bay.
Being a B2B platform, Muvi provides various means of support to its customers. However, the end users of the platform (i.e. the end customers who subscribe to your OTT platform) also need support. They will need support such as “I forgot my password”, “How do I watch movie X or Y”, “I want to cancel my subscription” etc.
Tattle is a web-based ticketing & collaboration platform where all issues reported across support channels are consolidated and various issues/queries are tracked via tickets with unique identifiers. Multiple stakeholders (i.e. Support Executive, Customer, End User, etc) can work together and Customers can give internal remarks, advice, or knowledge transfer to the Support team on tickets without the involvement of the End User.
A team of support executives working 24/7/365 on a shared services model to provide responses to queries/issues raised by end users across various channels. Hence Muvi assures faster response & resolution without geographic limits & any day/night differentiations.
The technology platform from Muvi is designed to work as a collaboration platform where the Customers can participate in responding to queries/issues when support executives can’t help or are dependent on Customers for information/resolution etc.
Depending on the preference of each End User, support requests can be raised across Calls, Emails, Live Chat & Ticketing systems thereby making it user-friendly and comprehensive for the end users.
Support for any technical issues/queries of End Users is directly addressed by the Muvi team (in many cases without the involvement of the customer) leading to a faster resolution to End Users’ queries.
Customers can be assured of SLA-based responses and updates to their end users on various queries/issues raised across support channels.