End User Support Service

Provide Personalized Support for Your OTT Subscribers!

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At Muvi, we believe in empowering our customers to deliver flawless streaming experiences to their end users. Muvi offers multi-channel end-user/subscriber support for your streaming platform to address queries & issues while keeping business disruptions at bay.

Being a B2B platform, Muvi provides various means of support to its customers. However, the end users of the platform (i.e. the end customers who subscribe to your OTT platform) also need support. They will need support such as “I forgot my password”, “How do I watch movie X or Y”, “I want to cancel my subscription” etc.

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Highlights

  • Tattle - Ticketing & Collaboration Platform
  • 24x7x365 Support
  • Collaboration Platform
  • Multi-Channel Support
  • Expedited Technical Support
  • SLA-based Response & Updates

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Tattle - Ticketing & Collaboration Platform

Tattle – Ticketing & Collaboration Platform

Tattle - Ticketing & Collaboration Platform

Tattle is a web-based ticketing & collaboration platform where all issues reported across support channels are consolidated and various issues/queries are tracked via tickets with unique identifiers. Multiple stakeholders (i.e. Support Executive, Customer, End User, etc) can work together and Customers can give internal remarks, advice, or knowledge transfer to the Support team on tickets without the involvement of the End User.

Tattle - Ticketing & Collaboration Platform

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24x7x365 Support

24x7x365 Support

24x7x365 Support

 

A team of support executives working 24/7/365 on a shared services model to provide responses to queries/issues raised by end users across various channels. Hence Muvi assures faster response & resolution without geographic limits & any day/night differentiations.

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Collaboration Platform

Collaboration Platform

 

The technology platform from Muvi is designed to work as a collaboration platform where the Customers can participate in responding to queries/issues when support executives can’t help or are dependent on Customers for information/resolution etc.

 

Collaboration Platform

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Multi-Channel Support

Multi-Channel Support

Multi-Channel Support

 

Depending on the preference of each End User, support requests can be raised across Calls, Emails, Live Chat & Ticketing systems thereby making it user-friendly and comprehensive for the end users.

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Expedited Technical Support

Expedited Technical Support

 

Support for any technical issues/queries of End Users is directly addressed by the Muvi team (in many cases without the involvement of the customer) leading to a faster resolution to End Users’ queries.

Expedited Technical Support

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SLA-based Responses & Updates

SLA-based Responses & Updates

SLA-based Responses & Updates

 

Customers can be assured of SLA-based responses and updates to their end users on various queries/issues raised across support channels.

Exceptional support services for your end users/subscribers

We deliver 24x7x365 support to ensure your subscribers get an enhanced user experience and stick to your streaming service for longer.

To sign-up for our End-User Support, email us at

sales@muvi.com or support@muvi.com

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