End User Support Service

Provide the Best Experience to your Users with On-time support

Second Row Text Section

At Muvi, we believe in Empowering our customers to deliver flawless streaming experiences.

Muvi offers multi-channel End-User Support for your streaming platform to address end-user inquiries and issues while keeping business disruptions at bay. Muvi’s expert team adds capacity to your streaming service by managing the entire support service for your OTT platform. This allows your core team to focus on new business initiatives and content strategies. Muvi ensures that your end-users have an exceptional streaming experience.

 

Second Row Highlight Section

Highlights

  • End-User Management
  • 24x7x365 Support
  • Tickets Based Support
  • Notification Management

Full Horizontal Line

End-User Management

 End-User Management

 

Integrated with a robust customer management process, Muvi’ End-User support service provides a holistic solution for a consistent, end-to-end support experience. Our flexible, scalable end-user management portal deals with multiple tasks such as managing end-users, resolving tickets, resources, processes, and communicating with end-users effectively. Our team communicates with end-users your streaming service via multiple channels so that none of your users ever feel disconnected.

 

educational video on demand
OTT End User Support Service

24x7x365 Support

24x7x365 Support

 

Muvi’s customers leverage a dedicated support team that delivers round-the clock assistance to their end-users. Our team makes interactions with your end-users engaging and informative via live call & chat, email, ticket system, online tutorials, and help articles. Irrespective of the time zone, we deliver 24x7x365 support to ensure enhanced end-user experience on your streaming service.

Tickets Based Support

Tickets Based Support

 

Muvi utilizes ticket based support to improve end user experience resulting in comprehensive yet instant reporting. You can utilize Muvi’s in house ticketing software Tattle free of cost while availing this service. You can also ask Muvi to utilize ticketing tools and helpdesk software of your choice.

Our team integrates contact forms with your website allowing your customers to log an inquiry right from your streaming website. Muvi’s Support Service tracks issues, maps tickets, provides instant updates, and delivers resolution instantly.

 

Ticket based Support for OTT platform
Notification Management for Streaming Service

Notification Management

Notification Management

 

Muvi’s End User Support team delivers multi-channel notifications that align with your business requirements. Tailored to strengthen end-user relationships, our robust Support Service sends customized notifications mapped to specific end-user actions. We ensure that your users receive alerts and notifications via multiple channels such as email, text messages, push messages, or chats.

Checkout E-Learning Features