Complete a quick account verification process to verify your account with Stripe Connect. Once verified, payouts will be deposited directly into your linked bank account within 2–7 days, depending on your location.
Muvi charges a flat 10% commission as a platform fee. Bandwidth, Streaming Hours will be charged as Infra Fees.Â
Additionally, depending on your location, you may incur standard payment processing, currency conversion, and payout fees where applicable.
All Muvi Live transactions, including both pay-ins and payouts, are processed through the Stripe Connect single gateway.
 Muvi supports 135+ currencies as supported by Stripe. At the account level, you can set up one default currency which can be used for all events. The default account currency is permanent. If you want to change the currency for some reason, please log a ticket. Please note that we will only be able to change the currency after validating the state of your account. We cannot guarantee currency change in all scenarios.
Muvi customers can log in to their Stripe Connect accounts to manage any disputes and refunds directly from Stripe’s dashboard.
You will need to manage the end-user complaints and support. You can set up support contact and the terms of service in the Paywall>Settings.
Yes, after a successful payment you will receive a confirmation email with user & payment details, your end user will receive a confirmation email with event details and event link. One reminder email will be sent to your end users one hour before the event starts.
A purchased event is accessible for up to 1 year. This means that if you do multiple live stream sessions for the same event created in Muvi Live, end users will be able to watch them for free. If you want to avoid that, please make sure you create separate events.
Muvi Live customers can directly log in to their Stripe Connect accounts to view a detailed breakdown of all transactions, including revenue earned from content sales. Including, checking the status of payouts, and bank transfer details.
View revenue analytics in Muvi Live under the Analytics>Revenue menu for to revenue trends and patterns.
By default, Muvi doesn’t show its logo anywhere on the paywall screens. If you are an enterprise customer, you can request for further customizations like custom domain name and custom theme.
