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Which features make a customer support & ticketing system unique? Well, its flexibility to get adopted in diverse industries is definitely one of them! And with Muvi’s latest custom attributes & boards feature launch, Tattle takes another step forward to accommodate your business requirements. Do you know what’s the main problem with most of …
Customer support workflow- it sounds simpler than it actually is! And trust me, it is quite lengthy starting from accepting customer queries to resolving them. So, what does a customer support workflow include? Acknowledging customer support requests, segregating them on the basis of SLAs or priorities, routing them to the respective teams such as …
Expanding your business and increasing its value are two different things. If you are aiming for the latter, you must know your way up is through your customers. Keep them satisfied, find quicker solutions for their problems and always be on your feet to serve them. If your service is entirely offline, it is …
