End-User Support Service – Providing the best experience with on-time support 26 July 2021

  It is quite challenging for streaming platform owners to balance between creating a unique content strategy and resolving end-users issues without technical team support. Muvi’s ‘End User Support Service‘ feature, offers support to the end-users by addressing inquiries and … Continue reading →

The Role of Customer Service in OTT Industry 18 June 2021

Muvi Introduces Custom Attributes and Boards Feature for its Customer Support & Ticketing System Tattle 17 June 2021

  Which features make a customer support & ticketing system unique? Well, its flexibility to get adopted in diverse industries is definitely one of them! And with Muvi’s latest custom attributes & boards feature launch, Tattle takes another step forward … Continue reading →

Advantages of Help Desk Management Platform 09 June 2021

  In this era of cut-throat competition, every business strives for customer satisfaction. Quick and quality customer support and round-the-clock assistance are what make your customers feel valued. Be it complaints, queries, or, any other support requests, your customers want … Continue reading →

Top Security Tips for Entrepreneurs with Customer Support Teams 01 June 2021

  There are over 500 Million entrepreneurs all over the world and the number is rising steadily. Customer security is of utmost importance to most enterprises operating in diverse domains, be it B2B SaaS, telecom, BFSI, or, OTT (Over-the-Top). Nowadays, … Continue reading →

Benefits of Customer Support in Online Business 28 May 2021

  Online businesses are flourishing on the rising demand. With the increase in the number of online stores, grabbing the attention of customers is becoming more difficult. Quality customer service is one of the crucial factors responsible for improving your … Continue reading →

How to choose the best customer helpdesk software 10 February 2021

If content is king, then a customer is the custodian. An unresolved customer query can have a significant business impact on both sides. When a business relies on email support or social media support like Twitter and Facebook, there are … Continue reading →