Critical Events Support
Critical Moments. Fully Covered.
Website & Apps Go LiveWhen your website or apps go live, traffic spikes and expectations peak. Our Critical Events Support keeps everything running smoothly — monitoring performance in real time, fixing issues instantly, and ensuring a seamless launch experience from minute one.
Go live with zero room for failure.Live events demand perfection. From sports and concerts to large-scale broadcasts, our experts stay on standby to monitor, troubleshoot, and stabilize your streams in real time — so your audience enjoys every moment without interruptions.
Handle peak demand with confidence.A movie launch can bring millions of viewers at once. Critical Events Support ensures your platform is fully prepared for traffic surges, playback stability, and instant issue resolution — delivering a flawless release-day experience.
Simple Pricing for High-Stakes Events
Flat pricing with dedicated, real-time event support.
What We Offer
On-demand expert support for high-stakes launches and live events. We monitor, troubleshoot, and stabilize your platform in real time — so you can go live with confidence.
Support Channels & Duration
12 hours of dedicated, real-time support per critical event.
Connect with our experts instantly through your preferred channel — before, during, and after your event.
Included with every support window:
- Phone, Email & Support Tickets
- WhatsApp, Slack, Teams, Zoom, or Hangouts
- Unlimited requests during the active window
Need more time?
Additional support is available in 12-hour extensions.
SLA (Service Level Agreement)
Our Muvi Support Service Level Agreement guarantees rapid response times and resolution, ensuring your streaming platform remains uninterrupted.
| SLA Type | Critical | High | Medium | Low |
| Initial Response Time | 5 Mins | 30 Mins | 1 Hour | 2 Hours |
| Subsequent Update Time | 30 Mins | 2 Hours | 6 Hours | 12 Hours |