From Manuals to Mobile Apps: Philips’ Video-First Training Revolution

About Philips Ultrasound CV:

Philips Ultrasound CV, a division of Philips Healthcare, is a global leader in healthcare technology. Their product portfolio spans CT scanners, MRI machines, ultrasound equipment, X-ray systems, and more. With a rapidly expanding suite of smart healthcare devices, Philips needed an innovative way to ensure fast, seamless, and secure training for technicians and operators worldwide.

The Challenge

Philips faced multiple hurdles in training and onboarding their global network of technicians like frequent software updates requiring immediate operator awareness, difficulty in providing timely equipment usage guides.
They also faced challenges in delivering comprehensive training at scale coupled with slow adoption of new devices due to limited training access. There was also a constant need for re-training and maintenance guidance for new operators. Traditional methods like CDs and manuals were outdated, and Philips needed a scalable, secure, and modern video-first solution.

How Muvi Helped Philips Ultrasound CV

Philips partnered with Muvi to transform equipment training into an engaging, app-based video experience.

With Muvi One, Philips launched custom iOS and Android apps for technicians and operators, enabling on-demand access to training guides, video tutorials, and live sessions. Backed by Muvi One’s secure cloud infrastructure, Philips ensured global availability while maintaining strict compliance and user access controls.

Key features included:

• Mobile Apps: Easy access to training anytime, anywhere.
• Video CMS: Centralized hosting, categorization, and management of training content.
• Coupon-based Access Control: Ensuring only authorized users could access training material.
• Live Streaming: Real-time group training and 1:1 sessions with Philips experts.
• Offline Viewing & Watchlists: Flexibility for technicians to train at their convenience.
• AI-powered Content Recommendations: Personalized learning journeys.
• Airplay and Chromecast: The iOS app comes with Airplay and the Android app comes with Chromecast option. 

By leveraging Muvi’s end-to-end streaming platform, Philips was able to reduce training delays with instant, global video access. Also, it improved adoption rates of new equipment through easy-to-access tutorials.
Muvi’s solutions also enabled technicians to perform basic troubleshooting and maintenance independently. Hence, there was enhanced customer satisfaction with faster, more efficient onboarding.
Following this success, Philips plans to scale the video-based training model across multiple divisions and geographies, with Muvi as their trusted partner.

Why Muvi?

Muvi’s consultative approach, enterprise-grade security, and customizable streaming stack made it the perfect partner for Philips. With Muvi One, Philips gained not just a video platform, but a scalable, future-ready solution to support global healthcare innovation.

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