Service Level Agreements (SLAs)

Unlock Peace of Mind Customer Service.

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Build and continue the legacy of providing exceptional customer service by defining SLA rules. With Tattle, you set a time to resolve a ticket based on its status, customer it has been raised from, and more. Enjoy a fully automated project workflow and stay on top of your ticketing system.

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Highlights

  • SLA Monitoring and Reporting
  • SLA Notification and Reminders

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SLA Monitoring and Reporting

SLA Monitoring and Reporting

SLA-driven support system ensures you offer a predictable and measurable service. Stay on top of your project and track how efficiently your team is meeting the defined SLAs. Get a detailed SLA metrics report by policy, ETA, current status, highlight trends in SLA achievement, etc. and identify the scope of improvements.

try multiple languages for your Muvi powered web and mobile apps

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try multiple languages for your Muvi powered web and mobile apps

SLA Notification and Reminders

SLA Notification and Reminders

Send the team a notification every time they meet an SLA. And for those rainy days, alert them with an SLA-breaching reminder to speed up the progress.

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