Customer retention is a combination of strategy and activity that companies use to increase the number of repeat customers or increase revenue and profitability from existing ones. And after customer acquisition, the second most hardest yet important task is to retain your customers. This helps you to engage your existing customers into repetitive buying …
How often do you check your message or email box? If not so frequently, I would insist you to check it once and come back! Great! So, what did you find there? Besides the plethora of notifications, you must have found texts, mails and maybe WhatsApp updates too regarding discounts, ongoing sales, exclusive coupons …