To make a SaaS business successful you need to work on many aspects, one of the most important ones is Customer Support. The customer support function is responsible for assisting prospective buyers with the right product information, converting them into paying customers, ensuring the customers are satisfied, and using your products optimally. It should go without saying, that every SaaS business should focus, how their support teams can surpass customer expectations. Though, creating an effective customer support strategy and finding the right tools is often easier said than done.
So if you’re looking for ways to step up your support game, you’re in the right place.
Tattle is omnichannel customer support and ticketing system that provides faster AI-enabled customer support and an intuitive ticket management interface to communicate, plan, prioritize & manage individual support requests.
Your support model should be built around your customer. This means your support platform should be flexible enough to accommodate the needs of every customer. Tattle allows single-window management of all your customer conversations - over email, phone, chat, and web requests. Tattle converts all the communications to tickets in a single tap.
Tattle also allows you to create, assign, track, update ticket details on one interface thereby promoting a collaborative workflow while increasing agent productivity.
Retention is an important goal for any B2B SaaS company. Support teams can focus on retention efforts solely by helping active customers, it’s worth noting that a support tool plays an important role in doing the same. Tattle provides enterprise-grade omnichannel support anytime, anywhere while successfully trimming support cost, while offering a seamless experience for support teams to tackle each query with greater detail.
Today, there are a number of offerings in the market for support & ticketing tools with all the bells and whistles, but the real problem starts when you start integrating them with other software. From the very beginning, the Tattle team has ensured that Tattle integration is should easy and straightforward, with no last-minute surprises.
Ensure a remarkable support experience to every user with instant messaging across multiple channels, AI-enabled contextual reply, pre-defined ticket responses, auto-detection of VIP clients, powerful search & browsing, and a lot more.