Customer management is the processes, practices, systems, and applications that a company uses to manage its relationships with customers. Whether you are a start-up or a Fortune 500 company, you need to have robust customer management processes to increase customer loyalty and grow your business.
Tattle provides a one-of-its-kind customer management portal where you can do multiple tasks such as resolving a customer ticket, manage people, resources, processes, and communicating effectively with Tattle.
Tattle enables you to communicate with multiple customers in multiple ways and channels so that none of your customers ever feel disconnected. From routine support queries to updating your customers on a critical task, Tattle ensures you provide a holistic solution for a consistent, end-to-end support experience.
Like custom user fields, administrators can add editable customized fields to the customer section for additional information.
Tattle helps you add notes to tickets for the reference of your agents. Not only that but also you can keep the note hidden in case you don’t want your customers to see them.