The oldest adage in customer service is that the customer is always right, even if he's 100 percent wrong. This adage is, even more, truer for an industry like travel & hospitality. Customer service is not just about making customers happy and keeping them from visiting your competitors, it's also an opportunity to learn what shortcomings or problem areas your business might have.
We at Tattle understand that excellent customer service needs a great strategy in today’s world, and to make it successful, one needs technological help. We at tattle offer a one-of-its-kind customer support and ticketing system that provides faster AI-enabled customer support and an intuitive ticket management interface to communicate, plan, prioritize & manage individual support requests.
Tattle provides a customer management portal where you can resolve a customer ticket, manage routine support queries, manage resources, processes, and communicate with your customers effectively. Tattle ensures you provide a holistic solution for a consistent, end-to-end support experience.
Every business is different, so are the needs. with Tattle, you get to have your own workflows and rules engine to customize as much as you want!
Planning is a big part of running a successful business. And, the hospitality industry is no different. With an easy-to-use task management system, everyone on the team can plan their daily, weekly, and even monthly activities. You can create Task lists for your team members, set priorities for each task, and see the progress on the dashboard.
SLA-driven support system ensures that you offer a predictable and measurable service. Stay on top of your project and track how efficiently your team is meeting the defined SLAs. Get a detailed SLA metrics report by policy, ETA, current status, highlight trends in SLA achievement, etc., and identify the scope of improvements.