Today, the travel industry is greatly aided by advancements in internet connectivity. People in all facets of life are exploring something new every day on the internet, some new tourist attractions, places of historical importance, mountains, beaches & places of worship, etc. Faster and more reliable transport systems and online booking have made leisure & business travel more safer and convenient than ever.
Over the years, travel companies & tour operators have greatly improved touring experiences by breaking barriers of language, currency, and costs of tours. But creating these touring experiences is no easy feat, operators are constantly researching, identifying, and putting together individual pieces to deliver the best travel experiences, and technology integration has been a large part of their success.
We at Muvi offer one its kind SaaS-based product called “Tattle”. Tattle is customer support and ticketing system that provides faster AI-enabled customer support and an intuitive ticket management interface to communicate, plan, prioritize & manage individual support requests.
Track all your issues & complaints from booking engines, web forms, travel partner sites, emails, and calls with a watertight issue tracking system and remove the hassle of chasing multiple channels. Tattle offers custom workflows with rules & triggers, status flags, and automated timely notifications.
SLA-driven support system ensures that you offer a predictable and measurable service. Define Service levels such as maximum seconds before answering the phone call, maximum minutes before returning an email, or maximum days before addressing a complaint. Get a detailed SLA metrics report by policy, ETA, current status, highlight trends in SLA achievement, etc., and identify the scope of improvements.
Tattle provides in-depth analytics, statistics, custom reports on tickets, and agent behavior to improve your customer support operations. Tattle enables you to quickly change the routing cycle as needed for your business and improve team performance.