Today travel agencies need to go through multiple stages to plan and execute leisure/business trips for customers. There are a number of activities involved like collecting customer information, itinerary creation, bookings, confirmations, & documentation associated with it. In this process, information flows between departments like Customer-facing, Back Office & Management.
To manage all these activities and flow of information, you need a reliable workflow management system like Tattle where you can create checklist-based custom workflows and get in-depth analysis on task status, project progression, issues, and team performance.
Create individual tasks like sales, hotel booking, travel arrangements, sightseeing and assign them to individuals or teams. Track the progress of all your tasks from a single screen.
Create a separate workflow for Issue Tracking. Track all your issues & complaints from booking engines, web forms, travel partner sites, emails, and calls with a watertight issue tracking system and remove the hassle of chasing multiple channels.
Attachments are a great way to keep information flow smooth and reduce paperwork. Tattle allows you to attach multiple file formats like pdf, docs, images & videos, etc. Tattle allows a quick review facility where you can quickly glance at the attachment and get the information you need, you can also add meta-data for each file to collaborate and share the relevant information.
Tattle enables you to communicate with multiple customers in multiple ways and channels so that none of your customers ever feel disconnected. From routine support queries to updating your customers on a critical task, Tattle ensures you provide a holistic solution for a consistent, end-to-end support experience.
Tattle provides in-depth analytics, and custom reports on tickets and agent behavior to improve your customer support operations. Tattle enables you to quickly change the routing cycle as needed for your business and improve team performance.
SLA-driven support system ensures that you offer a predictable and measurable service. Define Service levels such as maximum seconds before answering the phone call, maximum minutes before returning an email, or maximum days before addressing a complaint. Get a detailed SLA metrics report by policy, ETA, current status, highlight trends in SLA achievement, etc., and identify the scope of improvements.