Helpdesk Software - Latest updates on Helpdesk Software
Advantages of Help Desk Management Platform 09 June 2021
In this era of cut-throat competition, every business strives for customer satisfaction. Quick and quality customer support and round-the-clock assistance are what make your customers feel valued. Be it complaints, queries, or, any other support requests, your customers want those resolved on time. And it often gets hectic to fulfil their requirements in a …
Top Security Tips for Entrepreneurs with Customer Support Teams 01 June 2021
There are over 500 Million entrepreneurs all over the world and the number is rising steadily. Customer security is of utmost importance to most enterprises operating in diverse domains, be it B2B SaaS, telecom, BFSI, or, OTT (Over-the-Top). Nowadays, most of the entrepreneurs have customer support teams for their businesses. There were more than …
How to choose the best customer helpdesk software 10 February 2021
If content is king, then a customer is the custodian. An unresolved customer query can have a significant business impact on both sides. When a business relies on email support or social media support like Twitter and Facebook, there are possibilities that some information could slip through the cracks or some might get lost in …
