In this era of cut-throat competition, every business strives for customer satisfaction. Quick and quality customer support and round-the-clock assistance are what make your customers feel valued. Be it complaints, queries, or, any other support requests, your customers want … Continue reading
With the growing number of SaaS businesses, demand for SaaS support and ticketing systems is rising steadily. No matter what the size is, all SaaS businesses need a robust support and ticketing system for its customers. A SaaS support … Continue reading
If content is king, then a customer is the custodian. An unresolved customer query can have a significant business impact on both sides. When a business relies on email support or social media support like Twitter and Facebook, there are … Continue reading