Issue tracking provides a structured way to capture and process the various ideas, queries, defects, decisions, and other assorted challenges that come up over the course of a project.
Tattle's simple-to-use Issue tracking feature allows your support agents, engineers, and managers to track issues effectively with custom workflow, status and automated timely updates.
Define and add as many custom fields you want and track issues smartly. More the no. of custom fields, more detailed is the information, easier is the issue categorization, finer is the workflow.
Statuses can be tricky. Every business can have a unique one. With Tattle you can define ticket status suitable to your project or workflow.
Managing and verifying access is essential to information security. So, allow your users to work autonomously based on the role you have defined for them. Create and assign multiple roles and permissions to maximize operational efficiency and reduce dependency for your team.
Leave a reference note or even a friendly update for your users by adding notes to your tattle. Share your progress with your users and customers and let them know that help is on its way without invading the recipient’s inbox.
Jump to any tattle anytime you want and access the secured details on the archive. Stay legally compliant with a safe repository and maintain all relevant records for future reference.