According to an analysis report by Zapier, nearly 63 percent of small businesses survived the pandemic because of automation? Interestingly, the research also shows that the most downloaded softwares were all workflow management software. One might think that the boom for the demand for workflow management systems was only there because of the pandemic. But, it isn’t the case, as Grand View Research rightly points out that this industry is expected to grow by 30.6 percent in the coming years owing to its growing popularity and demand. So, if you haven’t yet adapted to a workflow management software, now is the time. Your search can start by looking for the one software that matches your company’s ideas and standards. Here are top 5 must have features for a workflow management software –
1. Notification Management
As humans, we are heavily reliant on our phone’s buzz for reminders ; the list starts with an alarm waking us up in the morning to a reminder for paying our bills. If such is the case, then why not have a notification management system during our work as well? Notifications can help your organization in reminding your customers and your colleagues about the pending payment or work, if any. More importantly, someone in the higher management won’t have to nudge anyone every few hours for a work to get completed; notification management will take up the job.
2. Customizable Software
When a company uses workflow management software to upgrade its performance, it should be able to customize the software according to their idea and needs. Every company has their own set of KPI and working functions, and a workflow management software should be able to adapt to it. Today, some workflow management software like Tattle gives the liberty to the companies to customize it according to their wish. One can define their own field and attributes and can even create multiple unique processors.
Service Level Agreement (SLA) lets you define, manage and monitor the performance of each project that is going on in your organization. With this, you can always have a tap on which project is of more importance and plan your work accordingly. This also helps you , with resource allocation and task prioritization.. More importantly, SLAs gives you the advantage of offering a predictable and measurable service.
4. Sprint Planning
Sprint planning helps your organization in building a plan for the upcoming months. It also lets you manage your day-to-day activities. One can use the option of prioritizing critical tasks, estimating time, and all of this in real-time. You can also add user stories in sprint planning that can help your organization get traffic.
Everything can go into vain if you don’t see the result, but what is worse is if you never find out where you need to improve as an organization. With workflow management software, you will keep getting reports about SLAs, customer satisfaction and customer reports. More importantly, you will get access to volume trends which show you the daily activities being performed through which you get to decide your future plans. All of these will help you in realizing your strengths and weaknesses, which ultimately will help you grow your business.
These were just a few features that an enterprise-grade workflow management software should have. A workflow management software can help you take your business to the next level. If you wish to do the same for your workplace, think of deploying a workflow management software. Explore Tattle – a workflow management system that also provides you with the luxury of adding customer support, view the customer reports and even customize the software according to your needs. Try out the 14-day free trial of Tattle to understand how you can leverage its varied features.