Please wait while we enable your Account

0%

Contacting Amazon Web Services
Deploying Cloud Servers, Storage, Transcoding & Database Servers
Deploying Global CDN
Deploying Firewall & Enabling Security Measures
Deploying the CMS & Admin Module
Deploying Website, Mobile & TV Apps framework
Creating your FTP account
Finishing up all the modules
Preparing for launch

Increase In Customer Satisfaction Amongst TV & Internet Subs

Roshan Dwivedi Published on : 25 September 2015
JD Power Survey Internet TV Customer Subscription

 

Today, JD Power released its annual surveys tracking customer satisfaction with their Internet and television service providers. The findings of the survey reveal that customers are generally happier with their service providers than they were in 2014.

Overall customer satisfaction with television providers went up 12 points to 723 this year (on a 1000 point scale). Satisfaction with network performance and reliability has improved to 765 in 2015, an increase of 22 points from last year. DirecTV ranks highest in TV customer satisfaction in the East region; AT&T U-verse and DirecTV rank highest (in a tie) in the North Central region; Verizon’s OTT VOD service FiOS ranks highest in the South region; and Dish Network ranks highest in the West region.

With increased customer satisfaction comes less chance for churn, as 53 percent of highly satisfied residential TV customers said they “definitely will not” switch provider in the next year.

Read the entire story here.

 

Written by: Roshan Dwivedi

Add your comment

Leave a Reply

Your email address will not be published.

Try Muvi One free for 14 days

No Credit Card Required

.muvi.com
Your website will be at https://yourname.muvi.com, you can change this later.

Upcoming Webinar
June 27

9:00AM PST

Leveraging Analytics for Success in the Streaming Industry

A streaming platform’s success is crucially dependent on data. In today’s competitive streaming landscape, data is king. This webinar will unlock the secrets of using analytics to gain…...

Event Language: English
30 Minutes