Written by: Roshan Dwivedi
According to a recent Parks Associates research, 20 % of US pay-TV subscribers say that they are dissatisfied with their pay-TV service, representing a 100 % increase since early 2013. One other report stataed that one third of pay TV subscribers are very satisfied with their service, a drop of 57 % who indicated very high satisfaction levels in 2013.
The drop has been across all providers. However, telco services have seen a big drop in highly satisfied subscribers as compared to cable and satellite providers.
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