Technical Support Engineer

Bhubaneswar

We are looking for multiple technical support representatives to join our Customer Support team. Your job will be to provide excellent customer support for the product, mostly via our ticketing system, and emails and phone calls.

Most of the support will be answering “how to” questions. Therefore, you will need to completely understand our software product. Being a complex technology product, it will help for you to have sound technical knowledge.

 

Responsibilities:

  • Provide customer support via email, chat and our web-based ticketing system.
  • Work with technical team to get answers to the technical questions
  • Help our customers solve any technical issues that are preventing them from setting up / using our services. You’ll be helping to solve different types of technical issues that are preventing customers from using our more advanced services (API’s, Unique links and Widgets).
  • Build and maintain “best practices” and self-service guides enabling customers to solve their own issues.

 

Requirements:

  • Excellent written communication skills
  • Good understanding of web technologies (HTML/CSS, Networking)
  • Strong time management and multi-tasking skills
  • Ability to communicate politely in all possible situations.
  • [Optional/Preferred]
    • 1-2 years of experience in technical support.
    • Good verbal communication skills.
    • Ability to work during night hours. We offer 24×7 support, so need a few people working from home during night shift.
    • Candidates local to Odisha

 

Job Features

Job CategoryTechnical Support

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