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Muvi Allows Customers to Issue Refunds to End-Users Instantly! 06 January 2022

Muvi Makes Claiming refunds Hassle Free
As a platform owner, you have to manage your end users and for various reasons, you need to cancel their subscriptions or issue refunds. Till now this was a complicated process and involved you to take action either by cancelling their subscription / updating their subscriptions status within your CMS or  issuing refund at the payment gateway level.
Muvi with it’s brand new feature, now makes this process simpler and hassle-free. You can now cancel / update your end users’ subscriptions and issue refunds all within your Muvi CMS itself without having to go through a complex refund process in payment gateways. This is a welcome feature for subscribers who want to cancel their subscriptions and request a refund for various reasons.


Let’s Take a Quick Look at the Exclusive Features of Refunds for End Users:


  • One-Click Refunds

With Muvi, initiating refunds are hassle-free and the job can be done with just a click of a mouse. If you receive a refund request from your customer, you can initiate the refund directly from your CMS within a click. All you need to do is find the customer in the CMS and click Refund. That’s it!

Use Case: Toby wants to cancel his subscription of your music streaming platform and claim a refund. As the platform owner, you simply have to go to your Muvi CMS and click on the ‘refund’ button!


  • Process Partial Refunds

This is something unique that only the Muvi platform supports. Not only can customers initiate a full refund but also claim a partial refund. For that users have to enter their desired partial refund amount, which should be less than the order amount.

Use Case: Maria only wants some portion of her money to be refunded- $50. So, she enters the CMS and puts in her desired amount of refund, i.e. $50. She is instantly refunded $50.


  • Notifying End Users

Muvi platform takes care of everything from sending the refund request to payment gateways to notifying your end-users on refund status.  All these tasks are automated and handled by Muvi.

Use Case: When your end-user Jeremy initiated a refund request, the report was instantly sent to him and you got notified about his refund-status.

Not limited to these features, Muvi’s Refunds for End-Users  feature can deliver much more possibilities. Please check out our feature page Refunds for End-Users to know more.


Impressed with our instant refund feature? Take our 14-days Free Trial and check out over 500+ Enterprise Grade features that Muvi packs and empowers you to launch industry leading OTT Platforms in 1-click!  No coding required!

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Sreejata Basu
Sreejata is Senior Content Writer for Muvi’s Marketing unit. She is a passionate writer with a background in English Literature and music. By week Sreejata spends her time in the corporate world of Muvi, but on weekends she likes to take short hiking trips, watch movies and read interesting travelogues.

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