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Muvi Playout Support Explained

Shivashish Published on : 24 June 2024
playout software

Muvi Playout is the one-stop solution for global creation and managing cloud-based Linear TV, and FAST channels. With features such as broadcast video scheduling software and an electronic program guide, Muvi Playout is the first choice for people looking to launch or enhance their television presence. Every software is as good as its support system. Streaming issues can happen in the OTT domain, but what differentiates a great software solution from ordinary ones is the support system and how swiftly it resolves your issues. 

Muvi Playout has a dedicated support system that ensures your online TV channels run smoothly around the clock and it is made possible thanks to an elaborate support infrastructure that minimizes mistakes by maximizing accountability.  In this section, we are going to discuss the same and lay emphasis on how Muvi Playout emerges to be the best customer-centric product that ensures round-the-clock support for the products.

Major Highlights of Muvi Playout Customer Support Ecosystem

24×7 Support

Muvi Playout delivers global support to its customers 7 days a week throughout the year. As soon as you raise an issue at the CMS, a Muvi-certified expert in troubleshooting and diagnostics is assigned for resolution and further extradition of the case. This 24*7 support system is deployed all over the globe and offers instant resolution to all our customer’s queries. 

Multi-Channel Support

The support for Muvi Playout is available in multiple channels such as calls, emails, live chat and our dedicated ticketing platform called Tattle. This multichannel support ensures a more comprehensive range of options to select and decide which way to access support based on their requirements and availability.

Tattle: Ticketing System

Muvi Playout also comes with a web-based ticketing and collaboration platform known as Tattle where customers can raise tickets for Muvi engineers to resolve. Unique identifiers are assigned to each support request raised across the various support channels and then resolved as per the severity of the issue. This wholesome process enables easy access to support requests and queries and ensures maximum transparency in its resolution.

 Weekly Meetings

Muvi actively conducts weekly meetings on status updates and understands customer requirements and issues so that their platforms run smoothly all the time. These meetings are conducted by Muvi experts who further transfer support tickets to dedicated engineers as and when required.

Dedicated Account Manager

Depending on the customer category, Muvi Playout deploys dedicated account managers who are available to resolve and expedite queries in real time. A dedicated account manager gives a more human touch to our entire support infrastructure.

Community

Muvi Playout and all of the other Muvi Products have a community forum where you can discuss any issues that you are facing with fellow users as well as Muvi experts. This is a great way to resolve issues as many times what you are facing might have been resolved by another user and even they can help you.

Help Articles & Videos

At Muvi, we have documented and recorded every process that is performed on our various products and they are available for our users to access at will. There are 100s of articles and help videos that can help you troubleshoot simple as well as complex issues as and when they arrive. 

drag and drop shceduller

Why Do You Need Support For Your Cloud Playout Engine

An internet-based stream both live as well as recorded, is a very dynamic process that requires reliability, operational efficiency, and constant uptime.  In the streaming business, you will lose audience and eventually business if your platform is not live as per schedule and to maintain that uptime, a dedicated support system is a must for such platforms to work efficiently.

Here are a few reasons why a dedicated support system is essential.

  • Cloud playout engines require constant monitoring to ensure they are running smoothly. Support teams can proactively identify and resolve issues, minimizing downtime.
  • Support teams implement redundancy and failover strategies to ensure continuous operation even if part of the system fails. This is critical for broadcast operations that need to be live 24/7. Furthermore, it also ensures in case of a major failure, instant disaster management protocols are deployed to minimize the losses.
  • Not everyone is technically sound. A dedicated support system ensures the constant availability of support engineers for ease of understanding software and various processes and workflows. 
  • The support system ensures dedicated monitoring of the platform to identify and resolve security threats and other vulnerabilities.

Muvi Playout does all of these with ease and more. Muvi Playout’s support system makes handling your internet-based linear TV and FAST channels easier than ever. 

Enjoy Uninterrupted Cloud Playout With Muvi Playout

Now that you are part of Muvi Playout software, all you need to worry about is creating and deploying content on the platform. For everything else, our dedicated engineers will be available for the smooth functioning and management of your various Playout-backed FAST channels and Linear TV setups.

With Muvi Playout, you get the following:

Auto-Generated EPG

This will simplify program management by enhancing the scheduling process and allowing you to create program schedules on a daily, weekly, and monthly basis. 

Cloud Hosting

AWS CloudFront backed hosting and CDN to ensure smooth running all over the globe thanks to its global presence.

Ad Support Monetization

Seamlessly stitch ads onto your programming via an ad server or by manually uploading ad files and generating multiple revenue streams. 

Direct HLS Output

Generate HLS links with Muvi Playout’s CMS and stream your playlist across players, devices, and platforms enhancing the reach of your platform.

Multi-DRM Security

Muvi Playout comes with a multi-DRM security approach to ensure content protection regardless of the platform or device it is being streamed on.

Bonus Tip: Muvi Playout comes with a free 14-day trial so if you haven’t tried Muvi Playout yet, try today!

FAQs

Yes, Muvi provides round-the-clock support for all its products. Refer to the blog for an in-depth analysis of Muvi’s support system.

Yes, based on your plan, Muvi Playout can assign a dedicated account manager for all of the support requirements.

Written by: Shivashish

Shivashish works as a content writer at Muvi. He has worked in domains like e-commerce, employee engagement, sports and entertainment. A poet by heart, Shivashish believes in creating quality content that is rich in information and easy to understand.

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