Please wait while we enable your Account


Contacting Amazon Web Services
Deploying Cloud Servers, Storage, Transcoding & Database Servers
Deploying Global CDN
Deploying Firewall & Enabling Security Measures
Deploying the CMS & Admin Module
Deploying Website, Mobile & TV Apps framework
Creating your FTP account
Finishing up all the modules
Preparing for launch

How Does Multi Channel Engagement Boost Your ROI?

Ankit Jena Published on : 14 December 2021


Invention of several smart devices has engaged people increasingly on numerous digital media platforms on a daily basis. To provide a seamless consumer experience and keep customers engaged via several channels, business owners need a robust solution – multi channel engagement.

A modern marketer needs to be updated with plenty of channels accessible digitally to create a successful marketing campaign. Major companies have understood the significance of using multi-channel engagement; however, many brands still struggle to meet this challenge. One of the biggest problems with these marketers are, they still believe traditional channels are more effective than modern digital channels. However, when building a rapport with the end users through mass communication channels, you need to reach them whichever medium possible. A multi-channel engagement strategy can help tie businesses with their end users in a strong bond of relationship and thereby create long term ROI opportunities.

In this blog post, we will discuss how implementing a multi channel engagement strategy can help boost your business ROI. Let’s get started…


multi channel engagement


How Multi-channel engagement strategy helps increase ROI?


Capture audience’s attention on their favorite channel

Today’s users are no more limited to emails on their desktops. They are engaged across several devices on numerous platforms and applications. Each of these platforms serves a unique purpose for their consumer behaviors. It’s vital to note that 50% of all the internet usages take place on mobile phones because people always seek convenient, on-the-go media.

So, delivering notifications to one channel only hits a portion of users. Multichannel engagement will not only help you hit maximum number of audiences on quite a few channels but also help increase conversion and in turn give a boost to your business’s ROI.


Enhanced user engagement and conversion rates

Planning and implementing your campaign across multiple platforms as well as devices offers higher engagement rate from the end users. Most of the individuals prefer directly connecting with the brands through multi-channel. This increases the reliability of the brand and helps users reach service providers directly without any intermediary channels. As a result, multi-channel messaging campaigns see a 24% greater return on investment compared to single-channel campaigns.


Keep up with today’s active users

You are not limited to locality or time. With multichannel engagement messaging strategy you can reach users across mobile phones, desktops, as well as social media daily. You can keep in touch with end users anytime like on the commute to work, in the comfort of their bed at home, on a dinner, etc. Ease of reaching customers any time and any place increases user engagement and as a result will boost your ROI.


Increase your customer base with lower acquisition costs

Combination of multi channel marketing with an optimized media plan designed specifically for your targeted audience will convey maximum consumers with lower acquisition costs. Targeting your end users in the right medium of social channels increases the probability of customer conversion and as a result boosts ROI.


Ending Notes

There are several discussions about multi-channel engagement strategy. Appropriate use of multi-channel engagement can help businesses hit their marketing goals and boost their ROI. It offers maximum flexibility of reaching customers via several social channels.   

Konviare is a multi-channel notification system that allows your business to send transactional notifications across several channels without any knowledge of coding. It allows an easy engagement of the audience using transactional messages across several social channels such as, Whatsapp, email, text messages, telegram etc. It can be effortlessly integrated into any existing products and solutions. Try out a 14 days free trial for better understanding of the product.


multi channel engagement

Written by: Ankit Jena

Ankit is Content Writer for Muvi’s Marketing unit. He is a passionate writer with 5+ Years of Experience in Content Creation And Development. In his past time, he likes to dance, play football and google various things to quench his thirst for knowledge.

Add your comment

Leave a Reply

Your email address will not be published.

Try Muvi One free for 14 days

No Credit Card Required
Your website will be at, you can change this later.

Upcoming Webinar
June 27

9:00AM PST

Leveraging Analytics for Success in the Streaming Industry

A streaming platform’s success is crucially dependent on data. In today’s competitive streaming landscape, data is king. This webinar will unlock the secrets of using analytics to gain…...

Event Language: English
30 Minutes