Unlock Peace of Mind Customer Service
Build and continue the legacy of providing exceptional customer service by defining SLA rules. With Tattle, you set a time to resolve a ticket based on its status, customer it has been raised from, and more. Enjoy a fully automated project workflow and stay on top of your ticketing system.
SLA-driven support system ensures that you offer a predictable and measurable service. Stay on top of your project and track how efficiently your team is meeting the defined SLAs. Get a detailed SLA metrics report by policy, ETA, current status, highlight trends in SLA achievement, etc., and identify the scope of improvements.
Send the team a notification every time they meet an SLA. And in case a ticket breaches its SLA, alert them with an SLA-breaching reminder to speed up the progress.
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