Written by: Roshan Dwivedi
A recent survey by CSG International in partnership with Pipeline Market Research on communications service providers revealed that 73% of them expect that their offerings will go digital in 3 years time. 69% said they would update their business processes, 62% believe in improving customer experience across devices, and a good 69% are looking at investing in a multiscreen experience. Majority also expressed interest in introducing video-on-demand (VoD) services and increasing digital content. This they consider to be a good investment revenue wise.
Source: Cable Fax