Offer effortless customer support with Tattle’s support ticket feature. Add as many fields as you want to make an interaction comprehensive and informative. Significantly reduce the redundancy in the ticketing process with simple & intuitive UI, omnichannel support, and crystal clear visibility into your development pipeline.
Capture additional information about a ticket using customized fields. From a single-line text field, collecting one-line details and drop-down fields, to giving your customers a list of options to choose from - add as many fields you want!
Create, modify, and implement custom workflow as per your organization’s needs. Using Tattle, you can align your users towards multiple status workflow that truly scales.
Define agent roles as per your organization's hierarchy, workflow, and assign these roles to any agent. Choose from an extensive list of permissions or set one that is suitable for you. Tattle allows you to modify roles and permissions set so that you have maximum flexibility anytime to fine-tune your workflow.
Attach multiple images, loom videos, docs, PDFs, etc. to any Tattle. Never miss any fact that makes a tattle more informative and benefitting the stakeholders involved.
Add notes to tattles anytime and call the attention of other users on any tattle by simply tagging them. The result is faster communication that is organized and collaborative.
Get back to any previously logged tattle, refer, and come back with more clarity on similar issues. Tattle enables you to search for any ticket effortlessly by providing powerful search fields.