Support Ticket

Plan, Prioritize and Deliver Faster Ticket Resolution

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Offer effortless customer support with Tattle’s support ticket feature. Add as many fields as you want to make an interaction comprehensive and informative. Significantly reduce the redundancy in the ticketing process with simple & intuitive UI, omnichannel support, and crystal clear visibility into your development pipeline.

 

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Highlights

  • Custom Fields
  • Custom Status and Workflow
  • Roles and Permissions
  • Attachments
  • Notes and Notifications
  • Ticket History

Custom Fields

Custom Fields

 

Capture additional information about a ticket using customized fields. From a single-line text field, collecting one-line details and drop-down fields, to giving your customers a list of options to choose from - add as many fields you want!

try multiple languages for your Muvi powered web and mobile apps
try multiple languages for your Muvi powered web and mobile apps

Custom status and workflow

Custom Status and Workflow

 

Create, modify, and implement custom workflow as per your organization’s needs. Using Tattle, you can align your users towards multiple status workflow that truly scales.

Roles and Permissions

Roles and Permissions

 

Define agent roles as per your organization's hierarchy, workflow, and assign these roles to any agent. Choose from an extensive list of permissions or set one that is suitable for you. Tattle allows you to modify roles and permissions set so that you have maximum flexibility anytime to fine-tune your workflow.

try multiple languages for your Muvi powered web and mobile apps
try multiple languages for your Muvi powered web and mobile apps

Attachments

Attachments

 

Attach multiple images, loom videos, docs, PDFs, etc. to any Tattle. Never miss any fact that  makes a tattle more informative and benefitting the stakeholders involved.

Notes and Notifications

Notes and Notifications

 

Add notes to tattles anytime and call the attention of other users on any tattle by simply tagging them. The result is faster communication that is organized and collaborative.

try multiple languages for your Muvi powered web and mobile apps
try multiple languages for your Muvi powered web and mobile apps

Ticket history

Ticket History

 

Get back to any previously logged tattle, refer, and come back with more clarity on similar issues. Tattle enables you to search for any ticket effortlessly by providing powerful search fields.