Operations

Implement operational workflows across all levels

Introduction

Tattle is a checklist-based workflow management system for the operations team. Tattle offers an intuitive workflow and task management interface to communicate, plan, prioritize & manage products easily.

Create operational workflows and assign tasks to different departments within your organization, keep track of the work, and schedule notifications based on deadlines you set.

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Highlights

  • Auto Assignment
  • Business Rules
  • Respond to Issues Quickly and Efficiently

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Auto Assignment

Auto Assignment

Tattle enables auto-assignment of tasks to team members based on the round-robin method, skill-based delegation, and load-balancing mechanism. So, you can always stay assured that every Task is being taken care of and by the right resource automatically.

Auto Assignment

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Business Rules

Business Rules

Business Rules

Define site-specific business rules to accelerate service processes, reduce response time, increase agent productivity, and optimize team performance. Set your business rules for catering to different ticket processing mechanisms across all your operational sites.

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Respond to Issues Quickly and Efficiently

Respond to Issues Quickly and Efficiently

Create simple & efficient forms to help non-technical people report issues easily. Create a workflow where issues would be auto-assigned to respective teams. Set notifications to frequently communicate progress updates so client-facing teams can easily keep end-users in the loop.

Respond to issues quickly_and efficiently

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