Tattle is a checklist-based workflow management system with an intuitive workflow and task management interface to communicate, plan, prioritize & manage individual projects/tasks easily. Tattle is easy to integrate and requires no coding expertise. Tattle provides dozens of pre-built workflow templates for a variety of use cases such as - CRM, Customer Support, Project Management, HRMS, and much more.
Your business has various teams or better to say components. And it is a good practice to define a separate workflow for every department be it CRM, Customer Support, or IT Project Management, or a workflow for inter-departmental communication.
Your support model should be built around your customer. Tattle allows single-window management of all your customer conversations - over email, phone, chat, and web requests. Tattle converts all the communications to tickets in a single tap.
Simplify intake of external & internal requests with custom forms and auto-create/assign tasks to the right teams. Add customized questions based on your business scenario and route requests based on rules you create, giving your teams all the info they need.
Tattle also allows you to create, assign, track, update ticket details on one interface thereby promoting a collaborative workflow while increasing agent productivity.
Tattle gives you timely insights into how your business is doing. It lets you have a clear picture of various teams’ performances, the weak & strong points, SLAs, etc.
Tattle’s REST APIs(Representational State Transfer APIs) lets you seamlessly integrate its capabilities with your existing product and platform. Tattle’s API first architecture not only delivers a positive developer experience but ensures a faster go-to-market.