Wiki

Explanation of terms and acronyms related to the media and broadcasting world. Updated every week!

Machine Learning (ML)

Machine learning (ML) is one kind of artificial intelligence. Without being explicitly programmed, it allows software applications to become more precise in forecasting outcomes. The main objective of Machine Learning is to let the computers learn automatically without human assistance … Continue reading

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MBR (Multi-bitrate)

Multi Bitrate or MBR is a single stream available with multiple bitrates. With MBR, you need to encode and configure multiple streams of your content at multiple bitrates and broadcast them to your chosen CDN. End users have the choice … Continue reading

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Metadata

Content Metadata means various properties (information) of a content such as title, description, story, actor, poster, trailer etc. These metadata will make your videos search friendly and easily discoverable on your video platform as well as on major search engines like … Continue reading

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Metadata

Metadata is data that provides basic information about other data. It makes tracking and working with specific data easier. For example, a video may include metadata which describes the name of the video, duration of the video, record/release date of … Continue reading

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Miracast

Miracast is a wireless display standard. It uses Wi-Fi connection to mirror your smartphone’s, tablet’s or laptop’s screen to large screen televisions. You don’t need HDMI cable anymore to share your device’s screen on large screen TVs. In other words, … Continue reading

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MPEG-DASH (Dynamic Adaptive Streaming Over HTTP)

MPEG-DASH (Dynamic Adaptive Streaming Over HTTP) is a flexible bitrate streaming technique. MPEG has developed quite a few extensively used multimedia standards, including MPEG-21, MPEG-7, MPEG-4 and MPEG-2. Their newest standard MPEG-DASH, is an effort to resolve the intricacies of media … Continue reading

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MRSS (Media RSS)

MRSS or Media RSS is an extension of RSS. It adds a number of enhancements to RSS enclosures. Basically, it is used to syndicate multimedia files (image, audio, video) in RSS feeds. Both MRSS and RSS revolutionized video distribution network. … Continue reading

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Multicast

Multicast (many-to-many or one-to-many distribution) is the term used to define communication where information is sent from one or more points to a set of other points (From one or multiple servers to set of multiple clients). The senders (Servers) … Continue reading

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Creating a New-Age Customer Support System
Creating a New-Age Customer Support System

Creating a new-age customer support system requires leveraging modern technologies and strategies to provide exceptional customer service which includes creating workflow laced tools for listing and managing customer enquiries, issues, internal requests, delivery backlog, release management, feedbacks, To Dos for teams, SLAs etc seamlessly by tailoring it as per your processes and policies. In this webinar you get to understand how to implement a strategic customer support system by understanding our innovative workflow management tool and also managing integrations with ease. Also it will help you be able to track, monitor the deliverables in an effective and efficient manner. 

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