The COVID-19 has shaken mankind and the coronavirus pandemic is affecting businesses, communities, families everyone irrespective of race, social and economic status. We wanted to reach out to everyone on the steps we are taking to tackle the situation.
First and foremost, we would like to thank the first responders’ doctors, nurses, emergency service personnel, researchers who have been unfazed by the deadly virus and prioritizing their respective duties to save us from an unprecedented situation which we only had previously seen on celluloid. We salute the real heroes. We owe you big time.
As we cope with the situation, our utmost priority is the health and well-being of our employees and their families. Since last week, all our employees have been working from home and being a socially responsible organization we are abiding by all the precautionary measures suggested by the State Ministry to stop spreading the virus. Our distributed workforce will continue to do so by working from home and maintaining social distance until further notice.
We are known to be a customer-obsessive organization as we constantly formulate, implement, and motivate innovative support practices to earn customer goodwill and loyalty. In these self-quarantining times, we strive hard to delight our customers by delivering the highest level of performance, security, availability, accessibility and more. The product support team is on top of the business continuity plan and is ensuring all the previously logged tickets and the ongoing are resolved as per defined SLAs.
As social distancing has soared the streaming of online video and audio, we are committed to letting our customers capitalize on the surge by providing the best service from our end. So, we request our customers to feel free to contact us on support@muvi.com for anything they would need.
Our top brass is vigilant about any customer-impacting situations. We are determined to mitigate any unprecedented business risk that might come your way with empathy and urgency. We are also collectively elevating authoritative content across all our networks so that people around us don’t fall prey to any misinformation about the virus.
The current scenario reminds us of how we are more connected than ever before and commands alertness, perseverance, and compassion from us to build back a better world in a few months from here. As we go forward, we are eager to listen to your brave stories on how you’re defeating the pandemic. Tweet us @Muvi
Written by: Anshuman Das
Anshuman is the founder and CEO of Muvi. He’s a serial entrepreneur. Prior to starting Muvi, he founded two companies and sold one of them. A man of ideas, he has an unusual capacity for visualizing and formulating new techniques, businesses, and products and a unique flair for turning great ideas into great outcomes. He is currently based in New York.
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