Muvi has a dedicated support team that constantly works around the clock to provide our customers support via different modes like - Ticket System, Email, live chat, online tutorials, and help articles, we are committed to have the right answers for all your questions.
Muvi has developed an industry-leading team of skilled developers, engineers, streaming specialists and project managers that offer a wealth of real world expertise to guide you in the best way possible. Muvi is committed to deliver every customer a flawless platform experience.
The level of support depends on the plan you pick, going as high as committing an SLA of 30 mins initial response time along with a dedicated account manager who is there to handle all your questions for the Enterprise Plan 24x7x365! So irrespective of your time zone, you are bound to get support as and when you need it.
A good customer relation always take business to next-level. Muvi’s ticket based support system helps you in instant reporting of any issues and a much easier tracking & engagement for our support team to help solve your problems, quickly and to your satisfaction. Get a central dashboard via which you can track any and all tickets raised by you and an instant update on it’s status, ETA and resolution.
Some of Muvi’s Plans like Muvi Enterprise come with VIP Level Support! VIP Support includes a dedicated support manager, who is available to you 24x7x365, and will be your first point of contact for any questions, issues, or concerns you have with regards to your platform and will help you out in the same. Apart from a dedicated support manager and 24x7x365 support, VIP Support also features support via Phone, Email, Instant Messenger and our Ticket System, so that you have all necessary means to contact us and get a reply.
Muvi Help Articles are your answer to all questions regarding how to use the platform. Every product feature is highlighted with it’s relevant how to help and is also indexed with our easy to find with instant search option. Help articles are written and summarized by our experts, and are designed to offer you an easy-to-use guide on how to manage things their own way.
Muvi offers a high degree of SLA, depending on the plan you select. For e.g. Muvi Enterprise plan comes with a 99.99% Uptime Guarantee and an Initial Response Time for any ticket as 30 minutes, this is the fastest you can get in any industry and for a product! Muvi is committed towards ensuring success of our customers and thus irrespective of the plans we do work and commit to keeping your platform up and running all the time!
Be it the Christmas or Thanksgiving, our engineer team is ready at your disposal 24*7*365. From minor glitches to an untimely bug, our dedicated engineers are always ready to provide coding support for any on-demand extension or integration for hassle-free streaming. Say goodbye to long queues and re-routing!