Which features make a customer support & ticketing system unique? Well, its flexibility to get adopted in diverse industries is definitely one of them! And with Muvi’s latest custom attributes & boards feature launch, Tattle takes another step forward to accommodate your business requirements.
Do you know what’s the main problem with most of the customer support & ticketing systems or project management systems? They have their predefined fixed process templates. You can just add your issues or bugs or incidents and track it, but YOU CANNOT ADD OR CREATE NEW ATTRIBUTES OR PROCESSES! Doesn’t it sound quite inconvenient? Well, these new features of Tattle are there for your help! We know that your business requires you to create, add, edit, and manage multiple new attributes and processes every now and then! And so, we have made it even easier for the Tattle customers!
Let me give you a brief idea about how this feature works!
1. Custom Attributes
An attribute is used to define the property of any element or field. And Tattle customers can now add their own customized attributes to Tattle fields according to their business needs. Just log in to your dashboard and you are done in a few clicks! Tattle lets you add attributes in various forms like Text field, Dropdown, Checkbox, File Chooser, Password field, and Radio Button, to name a few. You can also deactivate, edit or reactivate them any time without relying on the developers!
Use Case: Tattle customer A has a B2C SaaS business. A wants to add a few new attributes for the internal IT team such as employee zip codes, employee messages, age, etc.
Without Tattle A will not be able to add such attributes unless those are included in the system’s existing process templates.
With Tattle A adds the attributes in a few minutes with 0 dependency on developers!
2. Custom Tattle Boards
Now Tattle customers are more empowered to create their own Tattle boards by defining the customized attributes. As a result, you will get your own tailored Tattle boards for various processes. These processes can be anything starting from internal ticketing system to technical request management, sales query management, and many more!
This new feature will let you reorder the attributes you have created → set permissions based on the user hierarchy → create, edit, and customize Tattle boards without writing a single line of code.
Furthermore, this feature will give the Tattle customers flexibility to-
- Reuse the attributes in the multiple Tattle Boards.
- Make the attributes (columns) sortable if you want to sort based on their values as well in the tabular format.
- Set default values in the field. For instance, you can give a sample user id in the user id field and you can give a default value in the dropdown.
- Run multiple customized processes simultaneously with different custom fields such as ticketing systems for the internal IT team, sales team and external customers.
Catches your attention? Hold on, let me tell you more about its benefits-
Create Multiple Processes
For creating and managing multiple processes you may need to purchase a host of products like Jira, Trello, etc. Additionally, when it comes to customization, you may face constraints as discussed above! But with Tattle, you can create such unique processes through its custom attributes feature.
Tattle customer X runs a B2B business. X needs an efficient ticketing system to manage the requests of both the customers as well as the internal helpdesk team.
Without Tattle X will need two ticketing systems.
With Tattle X can manage the requests for both the teams through a single subscription.
You can know more about this new feature in our Custom Attributes & Boards Feature Page.
If you haven’t tried Tattle yet, take a 14-day free trial today.