SAML or Security Assertion Mark-up Language is an open standard that allows identity providers (IdP) to pass authorization credentials to service providers (SP). SAML transactions use XML or Extensible Markup Language for standardized communications between the service providers and identity … Continue reading
Learn moreSCTE-35: The Society of Cable Telecommunications Engineers (SCTE) standard for digital program insertion messaging, which allows for the precise timing and signaling of ad insertion points within video content. It’s used to mark the ad timings. It’s required for the … Continue reading
Learn moreSD (Standard Definition) video specifies the video and audio codecs and file format that allows users to watch video on several electronic devices built to SD standards. SD video supports different formats, including VC-1, H.264, MPEG-4 and MPEG-2. Standard definition … Continue reading
Learn moreSecure File Transfer Protocol (SFTP) or SSH File Transfer Protocol facilitates data access and data transfer over a Secure Shell (SSH) data stream. The functionality of SFTP is like that of FTP. SFTP is an extended version of SSH 2.0. … Continue reading
Learn moreBasically, a site map is a layout of a website’s content. It is designed to help both search engines and users navigate the site. Site maps are like the layout maps in large shopping malls, which helps you find different … Continue reading
Learn moreSSAI (Server-Side Ad Insertion) technique is used to seamlessly insert ads into video content on the server side. It enables uninterrupted video playback by preloading ads and seamlessly stitching them into the content. It can bypass ad blockers and also … Continue reading
Learn moreSSL or Secure Socket Layer is the standard for encrypted communication between web browsers and web servers. It ensures that the communication between the browser and the server is private and encrypted. SSL is an industry standard. To protect … Continue reading
Learn moreSingle sign-on (SSO) is a user and session authentication service that authorizes a user to use one set of login credentials (e.g., User Name and Password) to access various applications. SSO is helpful for monitoring user accounts as well … Continue reading
Learn moreSTB or Set Top Box is a device that receives a digital signal, decode it and display it on a television. The signal can be Internet data or a television signal and is received via telephone connection or cable. The … Continue reading
Learn moreSubscription Video on Demand (SVOD) refers to monetization of services that provide unlimited access to a specific program for a regularly charged monthly fee. Subscription Video on Demand (SVOD) services are regarded better compared to cable or broadcast networks as … Continue reading
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Please drop your query on the contact us form, and our OTT consultant will reach out to you shortly with answers.
Please drop your query on the contact us form, and our OTT consultant will reach out to you shortly with answers.
Creating a new-age customer support system requires leveraging modern technologies and strategies to provide exceptional customer service which includes creating workflow laced tools for listing and managing customer enquiries, issues, internal requests, delivery backlog, release management, feedbacks, To Dos for teams, SLAs etc seamlessly by tailoring it as per your processes and policies. In this webinar you get to understand how to implement a strategic customer support system by understanding our innovative workflow management tool and also managing integrations with ease. Also it will help you be able to track, monitor the deliverables in an effective and efficient manner.
In this webinar, you will learn :
9:00 AM PST
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